Stop long hold times from hurting your customer experience Stop long hold times from hurting your customer experience Long Hold Times are Killing Your Customer Experience If one thing is clear, itâs that customers absolutely hate being left on hold. So how can you address long hold times without having to spend an inordinate amount of money hiring a fleet of new agents? The answer lies in a group of strategies, including proactive customer engagement, the development of digital channels for customer service, chatbot incorporation, and more. Read this white paper to learn how you can boost your customer experience and cut hold times, without having to redesign your business model.