SupportLogic Launches Agent SX to Improve Customer Service and Team Collaboration AI Platform Enhances Agent Performance and Enables Next-Gen Service Experience News provided by Share this article SAN JOSE, Calif., Feb. 10, 2021 /PRNewswire/ -- SupportLogic, the world's first continuous service experience (SX) platform, today announced the launch of Agent SX with its February product release. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery. SupportLogic Agent SX delivers real-time coaching and feedback to enable agents with NLP-driven recommendations to prioritize cases, collaborate more efficiently and improve their performance across multiple dimensions of service delivery.