News Category Global Banking & Finance Reviews Syntellis Report Finds Financial Institutions Were Resourceful in Response to COVID-19 and Face Continued Profitability Challenges in 2021 Syntellis Report Finds Financial Institutions Were Resourceful in Response to COVID-19 and Face Continued Profitability Challenges in 2021 Despite an uncertain economic climate, financial institutions showed great resourcefulness in 2020, with many indicating that existing processes and channels prepared them well to weather the impacts of the COVID-19 pandemic. Released today, Syntellis Performance Solutions 2021 Financial Institutions Finance and Technology Trends report explores the processes and technology financial institutions leaned on amid extreme market volatility in 2020. Looking ahead to 2021, the report uncovered that a majority of financial institutions (85 percent) will look to use financial and operational data to better guide decision making, and half of respondents will target technology and process improvements to increase agility.