Tan Boon Ming Sdn Bhd (TBM), Malaysia’s one-stop appliances store, embarked on a digital transformation journey in 2016. One of its challenges was data synchronization and integration with the existing Warehouse Management System (WMS). To overcome this, TBM adopted Microsoft Dynamics 365 Supply Chain Management. Today, the company also uses Dynamics 365 in other key areas and now enjoys an efficient accounting and reporting system, a clear view of its warehouse and inventory, and a consistent customer experience. Tan Boon Ming Sdn Bhd (TBM) was founded with a vision to be a best-in-class service retailer, delivering quality in everything it does—from the products it sells to the services it offers. It was looking to transform its processes from manual paperwork to digital tools to enhance productivity, so the company invested in digitization by moving to Microsoft 365.