Photo: Nova Scotia Health Nova Scotia Health provides healthcare to the Atlantic Canadian province and an array of specialized services to the Maritimers who live there. The health system operates hospitals, health centers and community-based programs across the province. Its team of more than 30,000 includes employees, doctors, researchers and volunteers. THE PROBLEM When COVID-19 reached the province in March 2020, leaders at Nova Scotia Health recognized contacting patients with test results would be a human resource challenge. As testing ramped up, more than 60 of the health system's public health staff were delivering test results by phone to more than 40,000 Nova Scotians. Most results were delivered within a 48-72 hour time frame – an unsustainable pace with the potential to overwhelm staff.