The Changing World of Human Resources NACS virtual HR Forum session discusses the biggest takeaways from the just-released NACS Compensation Report. March 10, 2021 By Sara Counihan ALEXANDRIA, Va.—The employment landscape changed dramatically in 2020, and COVID-19 impacted businesses in unprecedented ways, including human resources and labor, according to Jayme Gough, research manager for NACS, who presented during the virtual NACS Human Resources Forum that kicked off yesterday. Gough shared that new questions regarding the mitigation of COVID-19 are included in the newly-released NACS State of the Industry Compensation Report of 2020 Data, available now for purchase. According to the report, convenience retail companies spent an average of $45,006 on pandemic-related safety protocols and training, or about $482 per store. Additionally, companies that participating in the survey spent $259,583 on personal protective equipment, plexiglass shields, cleaning products and supplies, averaging to $1,571 per store. If you projected the average company’s per-store reported spend across our industry of over 150,000 retail locations, the industry would have spent approximately $308,494,307 to mitigate the spread of COVID-19 in 2020.