STAFF at The Cumberland have qualified in a renowned training programme used by companies such as Amazon, Toyota and First Direct. Seventeen colleagues within the Operations team at the building society have achieved the Lean Six Sigma qualifications, which focus on the processes within the businesses and finding ways to improve services. The training took place online due to Covid restrictions and has already led to colleagues identifying ways to make changes in the business to further improve service and value for its customers. Stephen Donne, Head of Operations at The Cumberland said the training had represented a significant investment for the building society but had already demonstrated its worth.