May 13, 2021 The fear of making wrong technology choices can delay critical transitions to modern innovative technologies, writes Garry Ackerman, director of Argantic. Business leaders need to keep abreast of the ever-evolving telephony market because communications is a key drivers for modern businesses. However, businesses are reluctant to upgrade their telephony because they have invested in costly infrastructure and onsite equipment. To make it more appealing, telephony providers are offering flexible solutions that can be deployed over existing infrastructure. According to the Gartner 2020 Magic Quadrant for Unified Communications as a Service (UCaaS) report, the unified communications (UC) market is making a fundamental shift from premises-based UC to cloud UCaaS.