Sue Pedley is business development manager at Hanley Intermediaries The impact of COVID-19 has left a huge impression on us all and really highlighted the need to better protect ourselves when and where we can. This is equally apparent for lenders, intermediaries and borrowers. Another major element which has been brought to the fore over this period is the importance of the support network we surround ourselves with and how to maintain these relationships. Education has also played an integral role from a business perspective, and this was evident in the recent launch of Legal & General Insurance’s new online learning and development hub.