In association with The seismic changes to our working practices that began in 2020 have affected many different roles throughout business, and the IT department has by no means been spared. It is thanks almost entirely to technology that we have been able to keep working in anything resembling a normal manner, and IT decision makers had their work cut out for them dealing with the many requests and demands placed upon them – and still do. While agile working has been growing in popularity over recent years, IT departments have for the most part been used to the majority of employees operating under the same roof, protected by traditional security measures and within easy reach if anything went wrong with their devices.