In association with It's been a challenging 12 months for those with their hand on the tiller of corporate IT. Over the last year, CIOs have been thrown one curveball after another, forced to hit the ground running and adapt quickly to circumstances far beyond the bounds of normal business operations. The emergence of COVID-19 has sparked a wave of digital transformation unlike any we've seen since the birth of Web 2.0, and CIOs have been leading the charge. It was sink-or-swim in the early days; widespread lockdowns meant every organisation was forced to adapt to a digital-first business model, and those that couldn't found themselves in serious trouble. Even hospitality – previously one of the last industries to still be largely driven by face-to-face customer service – has found itself transformed by in-app ordering and payment systems.