The total economic impact of IBM identity and access management Cost savings and business benefits enabled by IBM's professional and managed services for identity and access management whitepaper IBM Security commissioned Forrester Consulting to conduct a study and examine the potential return on investment (ROI) enterprises may realise by deploying IBM's Identity and Access Management Services. Download the report to get insights and detailed findings of the study and see how a Fortune 500 company significantly saved time, money, and effort with IBM IAM Services, including the following results: 95% reduction in downtime on IAM workloads 60% reduction in IAM help desk requests