Image source: Getty Images The lockdown resulted in a shift away from traditional retail the likes of which we haven’t seen, perhaps ever. Indeed, banks weren’t spared from this shift. Online banking surged during the pandemic, providing banks with yet another reason to get on the digitization train. The future of banking appears to be clearer than ever. And the pandemic seems to have accelerated a shift already in place. In this context, let’s look at one of the largest banks in the world and see how its adapting to this new normal. Royally updating itself with time