TOPdesk Named A Leader In Enterprise Service Management By Research In Action Research In Action's 2021 Vendor Selection Matrix is a survey-based methodology for comparative vendor evaluation by one of the world's leading research firms dedicated to educating business leaders in the areas of IT and marketing automation. News provided by Share this article Share this article ORLANDO, Fla., April 29, 2021 /PRNewswire/ -- TOPdesk, a leading provider of enterprise service management solutions, announces that Research In Action, a global IT services and automation research firm, named TOPdesk a leader in the 2021 Vendor Selection Matrix for Enterprise Service Management. Research In Action named TOPdesk: