SunStar Transcom 'not aware' BaCTrac is mandatory; EOC asserts ‘ignorance of the law excuses no one’ BACOLOD. Transcom Worldwide top executives, Chief Executive Officer for Global English Region Mark Lyndsell (second from right) and Senior Vice President for Client Service Management Craig Buckley (right) in a media briefing at the company’s site in Bacolod City Thursday, February 4, 2021. (Erwin P. Nicavera photo) + February 05, 2021 THE management of outsourcing firm, Transcom, is not aware at first that the implementation of BaCTrac System in Bacolod City is mandatory, its top executives said. Mark Lyndsell, chief executive officer for Global English Region of Transcom Worldwide BV, said this was the reason why the firm, particularly its Bacolod site, was not able to implement the city’s contact tracing system.