Global news, 24 hours a day, powered by more than 2600 journalists and analysts in more than 120 countries. Im alisa parenti. This is bloomberg. Bloomberg technology is next. Caroline im caroline hyde. This is Bloomberg Technology. Coming up, teslas rocky road. We analyze the latest 53,000 car recall. The reviews are in and Samsungs Galaxy s8 has hit the market, but will the demand be there . How it stacks up against competition. The wrong kind of pattern recognition. Our deep dive with ellen pao and anita hill, two women who helped raise the alarm on gender discrimination and harassment. 53,000s recalling vehicles for faulty electric parking brakes that may not release properly. Manufactured between february and october last year, the automaker says the issue poses no danger but is being overly cautious. The company is also facing a classaction lawsuit for its malfunctioning autopilot. When it rains, it pours. Joining us, dana hull. 53,000 recalled how does that stack up to previous instances . This is the second largest recall tesla has ever had. They previously recalled 90,000 vehicles for a seatbelt issue. Its important to stress this is a voluntary recall. It will take roughly 45 minutes to fix. They are doing this out of an abundance of caution. This is an automaker gearing up to make the model 3. Caught a to have manufacturing but they want to fix quickly before it causes any trouble. Caroline talk to us about the model 3. This has fueled the share price in recent weeks and months. Car comingeedible to the market, but a lot of focus on whether they can really hit the numbers. Dana what you saw with the share price today is that the word recall freaks everybody out, even though auto recalls happen all the time. A voluntary one is very different from a mandatory one from the federal government. It notified customers. To do 3000 are affected. 53,000em are u. S. Are affected. Most of them are u. S. Owners. Is a fairlythis minor issue that has not impacted anyone that we know of. This is not takata. This is not gm ignition switch. Caroline we mentioned the classaction lawsuit, the malfunctioning autopilot. Is that something to be looking out for in terms of its share price . Dana that lawsuit was filed yesterday, and i dont think it had a big impact on shares. Technology islot constantly being updated. There is hardware version one, version two, and constant software updates. This lawsuit was filed on behalf of owners who were upset that they didnt get updates fast enough. We will see where that goes. I dont think it had a big impact on the shares, but im not quite sure what the resolution will be. That Caroline Caroline that recalled it affect things recall did affect things. Now to a startup that can help a business in crisis mode, such as tesla, deliver Better Customer Service and brand management. , ledised 36 million today by a venture firm behind slack and airbnb. Ansanelli. Is joseph im going to segue from tesla to you, a company that might be having some stress. How would you be providing an easier way in this stressful time for tesla or a company talking directly to its customers . Joseph whether its tesla or anybody else, the more proactive you can be, the more understanding and empathetic you can be as a customer with your customers, people value that. At the end of the day, people value that you take care of them. So much of Customer Service is when you have an issue or a problem. If you can resolve it in a way that makes people feel good we love the quote, people forget what you tell them, forget what you did for them, but they never forget how you make them feel. Make them feel cared for. Thats the key thing we encourage people to do. Tesla is doing this proactively and voluntarily, which we think is a good great approach which we think is a great approach. Byoline whether its voice, email, sms, you are making sure i am targeted every way. Talk about this money you are raising. Joseph we are excited to have them involved in the company. Greylock incubated the company about two years ago. We have been spending our time the past few years honing the product, trying to change the way people think about Customer Service. Past 100ok at the years, most Customer Service has been centered around this model. Number isr or ticket not very personal. What if we could start over and reinvent Customer Service and help Companies CenterCustomer Service back around the customer . Really make it about that person and not lifetime of the conversations that you have with them and that lifetime of the conversations that you have with them so you can engender greater loyalty. Perhaps an oracle or a salesforce. Nemies . Friends frie are you working alongside them . Joseph colon the products they the are very joseph products they have are very case and ticket based. Anything related to their service products, those are things we are typically competing with. They have core platforms, order management products. Those are products to integrate with. Its more of a cooptation in those areas. Caroline where are you at the moment . Can you give us a sense of who your clients are . Can you name any by name or tell us which sectors or regions . Joseph we are an Early Stage Company still. We are about 50 people in san francisco. Our focus is on the mid to large enterprise. We are working with companies in the commerce and retail sector, travel and leisure, hotels, and an airline, actually. Caroline can you name that airline . Joseph its not the one that you are probably thinking. We are building an enterprise class platform. Its for places that have hundreds to thousands of Customer Service agents. Caroline theres a lot of background is this an area you are looking forward to . Joseph derek two reasons why ggb there are two reasons why ggb was excited. They are interested in the way consumers in china engage with brands. Thats one of the things we think a lot about. When you think of 21stcentury 80,umers, anyone from 18 to the way we communicate is very different from the way we communicated 5, 10, 20 years ago. I think they saw that massive trend happening in china and they look like at a company and say you guys are going to take advantage of this opportunity as it hits throughout the world. Tooline theyre looking give customers direct access to businesses and vice versa. They launched bots. Is that a competitor or something you engage with . Joseph we just rolled out support for messenger, for example. That we want consumers and companies to be able to communicate back and forth in the same way we communicate with our friends. When i call my wife, i leave a voicemail, i use facebook messenger, i use an app. The key thing is, in all those conversations i have with her, its always about her on the other side. Its not about any particular channel. We are trying to enable that very personal, empathetic, helpful conversation between the consumer and the company. We dont really care how. We want to make it about the person on the other side. Caroline id love it if you on how ip remind me messaged my husband. Are a partner at greylock at the same time as being the ceo at gladly. What came first . Were you already a partner . Is this replicated elsewhere . Joseph ive been a greylock from five years. We have a history of incubating companies to pretty good success. Workday was incubated and started by neil, who now runs the company. Sumo logic. Its a little unique, in the sense that many of us were entrepreneurs, and now we are investing partners. If we see an opportunity, were encouraged to go and actually get companies started, because its hard to get differentiation in venture capital. Everyones money is the same. A dollar is a dollar is a dollar. You try to differentiate your domain, your expertise. If you can build some portion of the portfolio which is proprietary, it gives us a unique investment opportunity. If the Company Turns out to be very successful, we do quite well. We dont exclusively do that, just enough. Caroline maybe you will be snapped up just before an ipo. Wonderful have a new here, Joseph Ansanelli wonderful having you here, Joseph Ansanelli. Working asmmunity is one once again. Facebook, alphabet, snap, and more than 100 other tech giants have told a federal court that president trumps latest travel ban should be blocked. The Trump Administration has promised greater scrutiny for companies that employ Foreign Workers instead of americans. These Silicon Valley heavyweights filed a brief in court saying this new order with cause would cause serious harm to their companies and employees. Coming up, our exclusive with ellen pao and anita hill, professor of Brandeis University. This is bloomberg. Chair ajit pai said that he met with executives from facebook, cisco, oracle, intel, and other companies, but did not give details on the discussions. Pai is a staunch opponent of the Net Neutrality rules. Google is planning to make a change to its browser that could have huge effects on the digital ad industry. Its planning to add an ad blocker to chrome and possibly could turn it on by default for all users. Shares of facebook see its groth of ebay sees its biggest drop in six mo nths. All episodes of Bloomberg Technology are now Live Streaming on twitter. This is bloomberg. In recent years, the spotlight has been placed on Silicon Valleys lack Silicon Valleys lack of diversity. Companies have been working to become more transparent on their diversity efforts. They have poured millions into the initiatives with the aim of recruiting and retaining more women and minorities, but much of what theyve done has only shown incremental results. We sat down for inexcusable if seed of women who have epitomized the fight against Sexual Harassment for an exclusive with two women who have up it demised the fight against sexual who have it paid a mise who have epitomized the fight against Sexual Harassment and gender discrimination. Think one indication of the change is that 25 years ago there was not merely the public reaction that we have today not nearly the public reaction that we have today. Specifically with the bill oreilly situation, the corporations who have responded and pushed back on the idea of adding their name to this kind of behavior. You have a public that is enraged and is responding. Women are protesting. Women are telling their own stories. Its a very public and very different conversation. 25 years ago, we had a president who actually supported Clarence Thomas and the public went along with it. This time, with the president supporting bill oreilly, the public is not buying it. Caroline the public sentiment has changed. In 2012, you were up against your previous employer and you took them to court. Do you feel things have changed for the positive . Ellen i think people are now believing it when people bring up their stories and experiences. That started with anita and everybody who followed in sharing their own stories. People are recognizing there is a bigger problem, that there is discrimination and harassment in the workplace and it happens to anyone. Its no longer what did the victim do wrong. Its really, wow, this is a problem that needs to change. Its a very different perception than 25 years ago, when people were less educated, i think. Caroline how is technology making a difference . Is texting is tech scene showing slightly better numbers when it comes to females in the workforce, but still evidence of sexual discrimination when they are there. Blacks and latinos are still lacking in Many Companies. Systemic is a very problem. It started decades ago when the earliest companies started becoming successful, started by mostly white men. Those white men made the money to invest in other white men. It is an epidemic of pattern matching. Its the white men who are successful, so thats who im going to invest in, and those are the only people with opportunities. It is something that has happened to women, racial and ethnic, underrepresented people of color. It has happened to people who are lgbtq. It has been every group that is not part of that core original founding set of fathers of Silicon Valley have been excluded. How do you change that whole culture to make sure everyone is included, not just a few more women or a few more black employees . But making sure you are getting the best employee for the job and giving them the opportunity to do their best work. There any best practices you are seeing that should be deployed across other companies . Are there any companies you are holding up into the light to show the way things could be done . Ellen there are some companies thinking about it in a very helpful way. They are starting to experiment. I dont there think there are like three things that will focus that will solve all your problems, but i think you need to think of inclusivity of all people, not just certain groups. Think about it comprehensively. Just hiring people, but making sure they are on board it, making sure they have oarded, sponsors onb making sure they have mentors, sponsors. The third piece is measuring. Companies that are taking the time and effort to see what levels of diversity they have will have the eta that will help them will have the data that will help them succeed. Can you share the data across your team and focus on these problems . Anita for me, one of the clear pieces of information that we should draw from the oreilly situation is that it is not just in. Tter of bringing people it really is a matter of changing the culture of an environment to make sure that, when you put all of these things in place, that you actually follow through with an idea of increasing and maintaining increased diversity. That doesnt mean that you just take old rules and old responses to issues and reapply them with the new population. It means that we have to really get it. What is it mean specifically for people of color to be heard . What does it mean for women to be heard . One of the things that i love about whats going on in the academy now is that we are also teaching about intersection intersectionality. We have looked too long at these issues as binary issues. We have women on the one hand and people of color on the other. Those are overlapping categories and the experiences are overlapping, and we are learning means. E out what that what does it mean when we talk about a woman who is a person of color, or a man who is a person of color, vs. Perhaps white people, white men who are in business . I dont want us to think just there are men on one hand, women on the other. Not all women are the same. Not all men are the same. We have to start looking at the nuances of how discrimination works in the workplace and what do we need to do to respond to make sure that we attend to nuances, oness especially for different groups. Caroline i want to understand the positive and some of the negative of having been pioneers in this particular area. We are seeing more women able to come forward and make their voices heard, but do you think women are still labeled as those who have spoken out . Is it positive, or is it still a negative . Ellen i think overall its a negative. You are a troublemaker. You arent conforming to the system. In Silicon Valley, as much as we think of ourselves as innovators, there is a strong pressure to conform. You can see that in the response to different events. For women who started talking about the problems in tech five years ago, it was very difficult for them. There are so many women who came out, talked about their experiences, and were not believed. For people to come out and take that big step and be challenged and be tormented on social media, that is a different type of abuse that we hadnt seen before. Caroline that was our exclusive interview with ellen pao and Brandeis University professor anita hill, speaking 25 years after her historic testimony in front of an allmale committee in congress. Coming up, baidu wants to be behind the wheel of your autonomous vehicle. We will speak with baidu forident on the plans driverless car technology. This is bloomberg. With xfinity x1. Family time is awesome show me the radio disney music awards. Just say it and see it with the x1 voice remote. And you can catch up on all the rdma buzz. With artist interviews. Past performances. And more available now on xfinity on demand. Xfinity the future of awesome. And to find out how to catch exclusive videos featuring rdma host jordan fisher. And the ardy goes to. Watch Disney Channel presents the 2017 rdmas. April 30th on Disney Channel. Alisa im alisa parenti, and you are watching Bloomberg Technology. French president Francois Hollande says the attack in paris today was likely a terrorist event and wants a Defense Council meeting at 8 00 a. M. Tomorrow. At least one officer was killed. So was the alleged attacker. The assault comes three days before the first round of france boss president ial election frances president ial election. President trump is doubling down on his pledge to press canada on a changed to its dairy system change to its dairy system. Trudeau saysr canada is not the problem for u. S. Dairy producers and will stick with it system. Call for an investigation into the death of eight people during venezuelas antigovernment protests. Two young adults and the National Guard tied. The European Commission says everyone involved needs to act within the rule of law and human rights. French polls show Emmanuel Macron in the lead in the runup to sundays firstround vote. Second, butn is polls also show the other two leading candidates are still in contention.