Gave that interview about whether his comments opened the airline to more legal liability or not. How is that being received . Move out of the way here. Now we have dr. Daos daughter coming in along with the two attorneys. Theyre going to go up here in front of the reporters. Carl, i think everybody realizes that for united, theyre going to have to reassess everything not only legally but in terms of their procedures and theyve already promised that. There you see dr. Daos daughter sitting down as well as one of the attorneys representing him. And we expect this to begin momentarily so ill let them begin talking, and well go from there. Well tap dance just for a couple minutes. We did talk to bob crandall earlier and made broad comments about overbooking policy. Lets listen to this press conference. Good morning, ladies and gentlemen. My name is tom. This is steve. And this is crystal pepper at the end. Steve and i have the honor and responsibility to represent dr. Dao and crystal is one of dr. Daos five children. Im going to say a few words. Crystal is going to say a few words, and then well open it up to any questions you might have. I would ask only that if you do ask a question, you state your name and your affiliation. So were gathered here because of a rather disturbing video that went viral as things do in our world today. The Media Inquiries of us has been quite amazing, which is why we thought this might be the best way to go about answering your various questions mr. Munoz has taken to the airwaves and has given his view of things. A couple versions of it. And i thought it might be a good idea to put this video in the perspective of my world of law. Heres the law. Real simple. If youre going to eject a passenger, under no circumstances can it be done with Unreasonable Force or violence. Thats the law. If Unreasonable Force and violence is used under a set of circumstances, the common carrier, United Airlines in this case, is responsible. For each of us in this room as we bump along in a daytoday fashion, we owe each other an ordinary care standard. Im not to be careless and hurt you. Im not to be negligent and hurt you. But in the world of common carriers, they have the highest duty of care to provide protection and safety to its fare paying passengers. As we all saw on the video, that was not done. That was not done in this case. And i would defy anyone to suggest that there was not Unreasonable Force and violence used to help dr. Dao disembark that plane. So the laws are there for the protection of each of us. Whats been extraordinary in just these few days since the event has been that the calls i have received from passengers, from employees of united, former employees of united, with respect to what we all saw, and the fact of the matter is, i have concluded the following. That for a long time, airlines, united in particular, have bullied us. They have treated us less than maybe we deserve. I conclude that based upon hundreds, literally hundreds, of tales of woe of mistreatment by united is that heres what we want as a society. We want fairness in how people treat us. We want respect, and we want dignity. Thats it. Not a big deal. This seems so simple. Forget the law for a minute that requires common decency in the treatment of passengers. But just treat us with respect. Make us feel like you really care. And i must say, i dont believe its limit ed to the Airline Industry. I think Corporate America needs to understand that we all want to be treated in the same manner with the same respect and the same dignity that they would treat their own family members. If they do that, wouldnt it be great . So will there be a lawsuit . Yeah, probably. As you may know, we have taken a step monday theres a hearing at 10 00 in our local courthouse here in chicago to protect and preserve certain evidence were going to need down the line. Its just not a matter of throwing the video up and asking the jury, okay, who wins . Its a process. But dr. Dao, to his great credit, has come to understand that hes the guy. Hes the guy to stand up for passengers Going Forward. Yesterday mr. Munoz gave an interview on national television, and he was asked pointblank did dr. Dao do anything wrong . You know what he did . He hesitated. He hesitated. Maybe he thought, whoa, where did that question come from . But then he regrouped, and he said no. He did nothing wrong. No one should have been treated the way he was treated. Stating the obvious. He didnt state it initially. Initially he backed up his people. And that may be a big part of the problem, the cult uure. Its us against them. Were them and this lawsuit, among other things hopefully, will create not Just National discussion but International Discussion on how were going to be treated Going Forward. Whether its a matter of overbooking, and i think perhaps thats whats going on, but if i understand what occurred last sunday here in chicago, it wasnt even a matter of overbooking. It was a matter of the last moment four employees had to get to louisville so they could go to work the next day on various flights. So we have to figure out united has to figure out, the Airline Industry has to figure out, what do we do . We take money from people. We let them sit on the airplane. Seat belted. Are we really going to just start taking them off then . Is that what we want as a society . Or maybe we keep some seats open for that emergency when a pilot or copilot, a Flight Attendant has to get to a destination unexpectedly. Maybe Airlines Need to start expecting the unexpected. But not at the expense and certainly not at the physical expense of its paying passengers. So our role, steve, myself, Going Forward will be to just get the facts and to get them out and were going to be vocal about the whole subject of what we, as a society, say passengers are entitled to. Are we going to just continue to be treated like cattle, bullied, rude treatment . We all have enough i dont know, angst, for flying as it is. A lot of stuff out there. But dont treat the people who helped make you the corporate entity you are like dr. Dao was treated. Im going to ask crystal to she wanted to address you. Make any statement and then if i havent been clear or you have further questions, im happy to answer them. Okay. Crystal. On behalf of my dad and my entire family, we would like to express our gratitude for the huge outpouring of prayers, love, and concern that we have received from all over the world these past few days. We would also like to thank the physicians, the nurses, and all of the hospital staff that has taken care of my dad. It has been a very difficult time for our entire family, especially my dad, and we are truly grateful for your support. What happened to my dad should have never happened to any human being regardless of the circumstance. We were horrified and shocked and sickened to learn what had happened to him and to see what had happened to him. We hope that in the future nothing like this happens again. Thank you so much again for your support. Okay. Yes, sir. Reporter there was talk early on that mr. Dao was perhaps [ inaudible question ] i personally do not. I do not think this is a matter of race at all. Ill share with you an email i got actually late last night from actually sounds like an irishman to me on paper, who suggested that dr. Dao was the modern day asian rosa parks. I dont think thats the case at all. I think what happened to dr. Dao could have happened to any one of us. Yes, sir, in the green tie. Can you state your name. Cbs news. When you saw this video, can you tell us what you were feel iing . Take us through the emotion of what you were feeling as you saw the video as it was replayed and can you give us an update on how your father is doing. Can you do that . Feel free, crystal, if you dont want to, dont. Like i said earlier, we were completely horrified and shocked at what had happened to my father when we learned of the incident. Seeing it on video made those emotions exacerbated. My dad is healing right now. And thats all i have to say about that. Is he still in the hospital . I can tell you that he was discharged late last night. That he did, in fact, suffer a significant concussion as a result of disembarking that plane and i can also tell you that he had a serious broken nose, injury to the sinuses, and he is going to be undergoing shortly Reconstructive Surgery in that regard. There have been a lot of inquires did he lose any teeth . Yeah, he lost two front teeth. Concussions are sort of an iffy condition. I dont know, you know, ultimately longterm hopefully there will not be any significant repercussions because of that, but he is shaken. Yes, sir. Yes, sir. Reporter yesterday oscar munoz of united said in his interview that he and his people have reached out to dr. Dao but have had no luck. Have either of you gentlemen heard from united and spoken directly with munoz or his people or the family . The answer is no. I have not heard anything either and to the best of my knowledge i have not heard from united either, and i asked crystal this morning whether or not her family had a voice message or something and the answer is no. Yes, maam. [ inaudible question ] my parents integrated from vietnam. Yes, sir. I wonder could you talk a little bit a lot of us were wondering what was going through your fathers mind when he was holding onto a post and saying just kill me, just kill me. Can you talk about can you talk about his mental state and what he was trying to express there . I think i can, if you dont mind, only because i asked him that question. Heres what he told me. He said that he left vietnam in 1975 when saigon fell, and he was on a boat, and he said he was terrified. He said that being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam. That was his response to me. So i give it to you. Yes, sir. You are . The Chicago Department of aviation officers are not united employees. What is uniteds responsibility for their action . Real simple, the airplane is under the control of the pilot. The pilot controls everything. Hes the boss. Hes actually the captain of the ship. And so mr. Munoz smartly, i think, said we goofed up. United. We goofed up. Its our responsibility because under the law, the captain of the ship, United Airlines in this case, is responsible for what occurs on that. Should this forceful violent, my word, exercise of police power have been allowed once it was viewed and seen by the flight crew to continue . No. Shouldnt have. So were these three officers, these stormtroopers for a moment, doing the right thing . No. Not at all. This was not this was not a trouble troubled passenger. This was not a nut job. This was not a threat to anybody. Should he have been dragged out of that plane the way he was . Hes a 69yearold man. Is that really the way we want to treat the aged . Does the city of chicago bear any responsibility for the officers actions . Yes. They are employees of the city of chicago. The city of chicago is yeah. Just because united is responsible doesnt mean the city of chicago isnt also responsible. That will all be sorted out. More than one can be responsible for a single event. In this case, i believe thats the case. Do you know anything about the officers use of force training . Is that one of the things youll be looking at because it seems like there are several incide t that gentleman out of had is se. People have asked why dont you just sue . Why are we fooling around here . Were not ready to sue. Were doing our Due Diligence. When we file our lawsuit its going to be because every word and preposition is in there. We have been getting calls from those from the Aviation Department who trained these officers and nothing, nothing in the training, i submit as it will be proven says in a nonconfrontational situation where the other passengers are in jeopardy should this type of conduct ever be utilized or force utilized. There you go. Do you view this situation as an isolated incident or you have heard from other united employees . Do you look at this oiairline o having a culture of disrespecting customers . Thats a different question. There is clearly, clearly, i have learned enough from people out there that contacted us, i would say theres a culture of disrespect, of rudeness, but whats unfortunately occurred here in dr. Daos case is rudeness, bullying customers, has gone the next step now. To physical injury. I dont know if its society as a whole that everyone is angry but this is a doctor who was originally asked to buy a voucher svouch er, get a ticket, whatever, he said i have a practice. I have to work tomorrow and treat patients, which is true. So he was singled out maybe for reasons well find out in this discovery process of the lawsuit, but i dont know what they are. I already answered what i believe they arent, but the fact of the matter is there are a lot of angry people out there. United customers. United employees. So its something that mr. Mun omunoz and his people need to look at because the Public Relations problems they have arent just limited to this video. Yes, maam . Many people learned about your father and saw this video, what do you want people to know about your father, who he is, and not just the few seconds of him that you see. Thank you for your question. My dad is a wonderful father. He has raised, with my father, five Great Children who have gone on to do great things and will continue to do great things. He is a loving grandfather. And at the end of the day that is the person who we are trying to protect and take care of. Thank you. As my immediate family and my husband and children are here in chicago, were deeply affected by it. Our lives have been interrupted and our normalcy is not where it was on sunday morning. Furthermore, my siblings who all have thriving careers and are in graduate schools, their lives have been interrupted. As some of you may know, theyre in the Health Care Field and they are trying their best a press conference there in chicago that sounds a lot like an opening argument in a lawsuit, which is probably forthcoming. Laying blame for that episode on sunday firmly at the feet of united saying that the carrier has responsibility to protect passengers from the use of Unreasonable Force. Put it into larger framework saying its not a one off, that it fits into larger culture of disrespect at united and talk even more about American Consumer businesses and how theyre being disrespected. The other thing to come out of that, which was news, he gave an update on dr. Daos condition. Said he was discharged from the hospital. Lost a few front teeth and is going to undergo Reconstructive Surgery for a broken nose, had a concussion and even suggested and hopes that theres not going to be longterm damage from the concussion. He also talked a little bit for the investor take watching united stock on this lawsuit, what we can expect. He said theyre doing their Due Diligence right now making sure every word and every preposition will be where it should be. Framing this in terms of this is a lawsuit for everyone. Its about everyone who flies and not just about dr. Dao. He even seemed to push beyond people who fly talking about our culture and just how the treatment is that we owe each other even more so in the case of being on a common carrier on a plane. You know, this erases all questions of whether the intent is to file a lawsuit. Also notable that both the attorneys and the family of dr. Dao said that no one from united, including Ceo Oscar Munoz had yet contacted the family. There certainly will be questions about that given that mr. Munoz said yesterday that that was his intent. United shares largely unchanged. With all of this attention im thinking chipotle and wells and volkswagen didnt have press conferences like this covered as widely as this one is being covered. Maybe a settlement is in the offing. Well find out. Theres that issue and broken Consumer Trust and whether theres any lasting impact. Well talk to phil who is inside that room when he gets out of there. That has to be the concern. I know you guys followed that stock plunge of united and recovery yesterday. Today sort of unchanged. Unclear what the actual business ramifications are going to be from Something Like this. It has held our attention for four days now. Ironically they didnt raise the price above 800 to get off the plane. The price to get off the lawsuit is going to be a lot higher than that i would imagine. Dow is up seven points. When the we come back, busiest week of the year for ipos. Ceo of one of todays debuts will join us and apple working on a breakthrough for diabetes treatment. 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