the families of the 239 passengers of flight 370 have reached a breaking point. they issued a list of 26 questions for malaysian authorities. despite multiple meetings the questions have not been answered. they really haven't even been addressed. instead the families were pressured on a timeline for, quote, moving forward including the issuing of death certificates for their loved ones. meanwhile, the search continues to come up empty only making matters worse. we have with us mary schiavo and represents victims and families after airplane disasters. and an airline accident investigator, airline expert. mary, i start with you. counsel, i give you 26