Malaysia airlines has released the full transcript of the planes final communication. Heres what we know. The jets sign off was not all right, good night. Instead good night malaysian 370. At 12 26 a. M. , air Traffic Control, ams 370 welcome over to ground. Cockpit ams 370, good day. At 12 40 a. M. The plane gets the go ahead for takeoff. Air Traffic Control 370, 32r cleared for takeoff. Good night. The cockpit 32r, cleared for takeoff. Ams 370, thank you. Bye. 1 19 a. M. The last time anyone would hear from the plane. Air Traffic Controlle. Malaysia 370 contact, o chi minh 120. 9. Good night. Cockpit, good night malaysian 370. Its unclear who said the last words. Jim clancy has seen the transcript. Tell us more. Reporter carol, you look at this and it really stands out. What this transcript shows us is that the conversation between the control tower and that cockpit of flight 370 was entirely routine. This transcript while it doesnt break new grounds may actually add to the mystery. It does clear up inconsistencies. Watch. Breaking this morning a copy of the transcript from flight 370 confirms no one in the cockpit ever said, all right. Good night. Instead the final voice transmission at 1 19 a. M. Actually was, good night malaysian 370. For weeks malaysian authorities said, all right, good night were the final words said before they lost communication. The rest reads like a normal cockpit transcript. Someone saying good day and good morning while the plane was taxiing. During the takeoff at 12 42 a. M. , someone said departure malaysian 370. About 15 minutes into the flight, another voice transmission. Malaysian 370 maintaining flight level 350. Then the final words recorded good night malaysian 370 as sources tell cnn theyre treating the left turn a criminal act by someone on board. Theyre not using the transcript to come to the conclusion there was a criminal act, that someone was deliberately maneuvering the plane. What theyre using for that are radar record, military or primary radar that tracked the plane after the transponder was turned off. It showed the plane leaving the South China Sea heading in the direction of the indian ocean just 90 minutes after take off from kuala lumpur. Flight 370 we learned a few details today. We have actual facts that we can read we can touch, but the mystery of what happened to that air ship is still very much uninvolved. Carol . That much is clear. Jim clancy reporting live from kuala lumpur. All this happening as the ship, ocean shield, is chugging toward the search area with the wing detector. Were less than five days before the black box locater battery beginning to die. Search crews have until this weekend to detect the underwater pinks in the area the size of new mexico. Will ripley has more on what it will be like for those searching for that airliner in the middle of the indian ocean. Reporter we have moved about 12 miles off of shore here in the indian ocean to give you a sense of with what the weather conditions can be like. Believe it or not, this is considered a clear day. We have swells, waves. You have to hold onto something on the boat just to stay standing. Captain ray ruby, i cant believe this is a clear day. You saw last night like glass. This is a normal day. I feel sorry for guys heading to the wreck zone. Were at idle running five knots. Those are punching this 15 knots. Every wave is straight over the top. Reporter even for a large ship . It will be over the top three times the speed were doing. Reporter how large are these waves . These are a meter and a half with wind chop on top. Not bad. When the guys get out further, theyll be up to five to six meter waves plus swells. Reporter literally weaves the size of many buildings here. You certainly have to hold on, dealing with windy conditions as well. Imagine if there were a storm move in. All the sudden a visibility drops to zero. You could have a swell you couldnt see in a matter of seconds. This is the condition theyre facing moving towards the search zone. Wow. As the ocean shield continues the journey, a new report raises question of whether search crews wasted crucial time because of poor coordination. According to the wall street journal, search teams were looking in the wrong place in the southern indian ocean up to 72 hours. Paula newton is live in perth, australia with more. Good morning. Reporter good morning carol. You wonder how that happened. It was lack of coordination. It sounds pretty simple. In the end it turns out to be complicated to get two teams to narrow the area where the flight may have gone down. They didnt talk to each other. That was the report from the wall street journal. Speaking to australian authorities, they didnt deny facts saying they want to turn the page now. I spoke with former chief of Defense Staff here in australia. The chief coordinator for everything on the ground and in the sky in australia. He says hes never seen a search this challenging. At the same time he had a sobering thought about what happens now. We need to pursue the search and continue to do that for some time to come. But inevitably i think if we dont find wreckage on the surface, were eventually going to have to in consultation with everybody who has a stake in this, review what we do next. Reporter you know, youre going to be on this search week after week after week. When we start settling into months, and make no mistake, no matter what happens this will go on months more. He says can this effort be sustained if they cant pinpoint more of an accurate picture of what happened to that flight . Most telling me to be a re realistic search for a black box, the search zone has to be a thousand times smaller than now. Carol . Malaysian authorities still insist the movements were consist end with a deliberate act. Someone with experience turned that plane around. As to who uttered last words to air Traffic Controllers, investigators say they dont know. Former faa inspector and tom fuentes former fbi director. Good morning gentlemen. Tom, a to rensive investigation will determine who said last words. Theyre hearing the recording of what was said. They should have people to tell you which of the two was on the radio. Although regardless of who it was, it may not make that dig big of a difference. Its a pilots choice to decide whether to let the copilot handle the radio while he flies the lane or take the road for the last good night. We dont know that. They certainly should now. Im asking you that question because initially they said it was the copilots voice. Other aviation experts told me it doesnt make a difference whether the pilot or copilot signs off. Now malaysian investigators say theyre not sure it was the copilot. What changed . What changed is their interpretation and message of what exactly they heard. I think that they just continue to shoot themselves in the foot when it comes to discussing any aspect of this investigation. Theres no excuse for this. They knew day one or should have known day one who made the broadcast, what was said, what was the exact transcript. In this country and the u. S. , we release that transcript almost instantly. Then later the actual recordings get released in time. You know, by withholding it and creating this confusion and misinterpretation and misstating what was said at the end, theyve added to a already confusing situation that didnt need to be further screwed up. In light of that, how can they be sure that the deliberate turn of the plane was a criminal act . I dont know how they can be sure. Theyve been saying that from f the beginning. When that came out first four or five days in the investigation, they said we believe human hands turned the plane. They felt what they had was sufficient cause to go into the pilots homes and remove the computers thats been in the analysis ongoing. I know from the beginning of the investigation, they treated it as a criminal investigation regardless of what label they gave it publicly. Thats been ongoing since the first night the plane disappeared to today. They havent previously discovered anything credible thats derogatory about either pilot, but the fact theyve been conducting as investigation on the police side, thats been ongoing 25 days. Question for you david. The investigation says it was a deliberate act to turn the plane on the radar. Could a Software Problem be to blame in a different boeing 777 crash landed in san francisco. Pilot error came into play in this case but so did inconsistencies in the aircrafts automatic logic. According to the time, the carrier said monday in the filing with the Transportation Safety board that bad Software Design led to unexpected air speed protection without warning to the flight crew. The system to warn the crew of low air speed did not sound soon enough. In other words the pilots couldnt react because there was a problem in the software. If that boeing 777 had a Software Problem, isnt it problem for this flight 370 to also . Theres a question if they had enough time to react to the warning. There was a warning. Thats where i focus my investigations. Pilots dont get that much flight time anymore. Theyre on auto pilot most the time. They become unaware of different events, possibility of things that can occur. Its like a checklist mentality. Its a big concern in the faa. Im on a safety focus group. We have discussions about the issue with the auto flight systems. Wheres the pilots head during flight . That could come into play in flight 370 too right . Absolutely. If you have emergencies and things youre not expecting and your mind is in a checklist state, its easy to not see something. Youre blind spots occur, things in front of your face a. You may not recognize until its too late. In asiana they didnt recognize it as a warning until after it had been given, after they had time to acknowledge and respond to it. Its that time im concerned about, the response time, recognition and mitigation time frame. Well, i you know, i guess my follow up question would be, why arent they focussing on these kinds of problems other than maybe the deliberate turn was a criminal act when theres no evidence to prove it was a criminal act at this point . Well, remember if its a criminal investigation, theyre under no obligation, in fact obligated not to release information. Its a little different. When we say we dont have data to prove it was criminal investigation, yet theyre calling it that a. I dont suspect they would. I was on an investigation whether there was a murder on board an aircraft. It was a criminal, murder investigation. I couldnt release any information about that, none. So i wish the malaysians would have said that up front. Said this is going to be a criminal investigation. Were not going to release it. Draw the line in the sand. The families would have been more comforted knowing theres a reason for information not being sent out. A legal reason, a good reason for not lease releasing the information. Thanks as always. Youre welcome. Its been three weeks of any without answers. Ill talk to grief counselors about how malaysian officials should be counselling the victims. Well also talk about am biggous loss. Well be right back. [ male announcer ] this man has an Accomplished Research and Analytical Group at his disposal. But even more impressive is how he puts it to work for his clients. Morning. Morning. Thanks for meeting so early. Oh, its not a big deal at all. Come on in. 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At your ford dealer. With no answers of what happened to flight 370, family of the passengers are still clinging to hope their loved ones somehow survived saying they want tangible proof that the plane crashed. Paula hancock is in kuala lumpur where she visited a buddhist temple serving as a ref fuge fo some families. This woman says i hope my husband and other passengers come home. The monk reflies i hope theyll come back in peace. For other family, grief has turned to anger. Their target, the malaysian government who faces criticism for handling of the investigation. In beijing, officials spoke to an empty room last week after relatives stormed out in protest. The majority of those on board are chinese. Paula discovered the man thats the leader of those families is speaking out about their frustrations. Translator chinese are kind hearted people. This relative says. We can distinguish between good and evil. Well never forgive those that hid the truth and delayed rescue mission. I want to bring in the psycho therapist whos done research on whats called ambiguous loss. Welcome. Thank you. Thank you for being here pauline. Families are looking for hope when things turn for the worst. Tell us about ambiguous loss. The ambiguous loss is unclear loss. Theres no closure so the families are kept in a kind of limbo which is very, very stressful. Where they dont know if their loved ones are dead or a live or whether theyre ever going to see them again. It is understandable they need to stay in this very agonizing state because there is no proof yet that can calm them down. Even if those searching the indian ocean find a bit of debris from this plane, will that help them accept things, or will they still suffer . Well from my 30 plus years of working with families of missing, even that kind of evidence would help, but it will not bring closure either until they have a body to bury. Human beings need some proof their loved one transformed from being a live to no longer being a live. Until they have that, there is always a glimmer of hope that they might be on an island somewhere or that they might see them on a crowded street somewhere. That can go on for a lifetime. Malaysian officials really havent made it easier on the families because theyve sent mixed messages on the disappearance in recent days. Heres an example of that. Listen. It is therefore with deep sadness and regret that i must inform you that according to this new data, flight mh 370 ended in the southern indian ocean. They wanted me to not give up hope no matter how remote to look for survivors. I said thats always been in my prayers. So you have the Prime Minister on one hand saying the flight ended over the indian ocean. You have other Authorities Saying were hopeful too theres something out there. Theres hopeful sign. Has that compounded the familys grief . Indeed. My experience in working with families of missing is if you say to them you need to face the fact that your loved one is dead, youll have very angry families on your hand. That has been my experience in the past. I never say to a family of a missing person that you need to face the facts because there arent any facts in some of these mysterious disappearances. We need to hold the ambiguus loss and not knowing as the teams may have to the rest of their lives. Its hard for us that come from a can do culture where we are used to finding answers to hold that not knowing, to hold the m ambigui ambiguity. Thats what we might have to do. Thanks for your insight. I appreciate it. Still to come, many want the to know why General Motors waited so long to recall vehicles that had a deadly design flaw. Reporter lawmakers on capitol hill are getting set to grill the ceo about where gm waited a decade to come clean about the safety issue that costed lives. Thats coming up after this. Insurance together. Ill just press this, and youll save on both. Ding ladies and gentlemen, boys and girls, llllets get ready to bundlllllle. [ holding final syllable ] oh, yeah, sorry lets get ready to bundle and save. Now, thats progressive. Oh, i think i broke my spleen Home Insurance provided and serviced by third party insurers. How much money do you think youll need when you retire . Then we gave each person a ribbon to show how many years that amount might last. I was trying to, like, pull it a little further. [ woman ] got me to 70 years old. Im going to have to rethink this thing. Its hard to imagine how much well need for a retirement that could last 30 years or more. So maybe we need to approach things differently, if we want to be ready for a longer retirement. Well have more on flight 370 in a minute. First, General Motors chief mary bara will face tough questions on capitol hill today. Many want to know why gm waited more than a decade to recall millions of vehicles with faulty switches. Its now linked to 13 deaths. New day spoke to relatives of the victims. Amber was 16 years old. She had she was very smart. She had taken her ged, working full time. She had her whole life ahead of her. She was full of life. Everybody loved her. We bought the car for safety features. The emt told us had the air bag deployed she would have been a live today. Back in september 2005 i did research that showed these cars had issues. Power steering, fuel pump and something to do with the air bags back then. When i learned there was an Acceptable Loss of life basically if the recall cost them so many millions to settle just a few other death cases cost them so much less that it became a business decision for them. Todays hearing on capitol hill comes a day after gm recalled 1. 3 million vehicles for a different flaw affecting power steering. Business correspondent alson is live with more. Nobody knows this early in the investigation if money was a factor in the decision making. Gm documents that were submitted to investigators show that engineers did have a possible fix as early as march of 2005. Gm didnt have a recall ordered for the fix because of what it called prices too high. Lawmakers at this hearing on capitol hill will ask about whether the governments bailout of gm between 20092013 had anything to do with how this was handled. Despite knowing about the safety problem at hand here, even government regulators didnt investigate what was happening around the time the complaints ab