It is official. Good afternoon. In recent years we have heard a lot about how technology could improve citizen engagement. I spent an earlier part of my career mining that. I educated a Council Meeting on trinity engagement. Citizens report potholes and inaccessible Public Meetings and contribute ideas and Fun Community projects. When it comes to Disruptive Technology, the stories we most often hear about uber and airbnb. The question is not whether there is Disruptive Tech elegy, but which it Disruptive Technology to employ . I have built a track record as an early innovator. They pioneered use of commercial technologies, including Quick Response codes. Qr, it stands for something. [laughter] in 2010 822yearold chief innovation officer a 22yearold chief innovation officer set up labs. He then joined california as director of government information to help from civic innovations. In this role he helped shape the communities Product Services in future direction. Educate come accelerate, and Scale Technology innovation within the extent there. Dewar, dreamer, and driver in 2009. He has often give he is also given to speeches. Ladies and gentlemen, ladies and friends of the city club of cleveland, please join me in welcoming dustin haisler. [applause] it is an honor to be here and discuss ideas on how to disrupt government. Let me go back and start with my story. I was a anchor. I was recruited to be a finance director i was a banker. I was recruited to be a finance director. It was a very stressful time to be in City Government. I had to find creative ways to get things done. You can only do so much. Mr. Begins with tried to find ways to leverage that and find ways to leverage our ecosystem and partners and to do good things in government. The action didnt get a response. I have this idea. I would like to launch a portal that lets us collect ideas from residents and implement them. It is great to have their logo on our partnership ecosystem. Profound story is all of the tech elegy that came out of it technology that came out of it could be transmitted anywhere. My job was to transplant technologies and try to take the knowledge ease in the Public Sector and scale it to cities of all sizes. What i realized is cities are really a platform for innovation and that innovation starts. There this concept that it rose hill. Blows downhill. It actually goes uphill. The cities also have a significant amount of challenge. Look at City Governments today. Aging infrastructure. Many cities that are small and trying to keep up new transformation technologies and try to retrofit solutions. There is a lot of challenges. We have a vast number of employees in City Government that are looking at retiring. This has been nicknamed the silver tsunami. We have a good portion of retirees are looking at the work. 75 of the global work wforce how do we recruit them and get them to stay in government . These are all present challenges. There is no money in government, especially at the local level. Many cities are still trying to recover. Look at the recent stats we have pulled. That is pretty astonishing. We have a growing population base. Were coming on to all kinds of new people in our country. We have no basis or economics to be able to support them. This creates all kinds of new challenges. We had uber a new Business Models coming in. Airbnb, we have these same challenges. Everybody could share their access capacity. You can also rent drones. We dont have that problem and texas. We have shotguns. In vegas, that was an issue. It has reached a point where you could rent them. Now it could reach anybody. There are also many other Disruptive Technologies on that side as well. These are all companies where people have shared access capacity whether it is something they own or their car or a room in their house. People are finding interesting ways to monetize their access capacity. These are average consumers. Were not outsourcing label to other markets. It is difficult with how you regulate these within the existing constructs. I want to talk with the fueling transplant all of these disruptions that are happening. Lets start with hyper connect to pity. And you connectivity. When you going to restaurant, what do look for . Wifi. Wifi has connected a number of devices. Population at 7. 1 9 billion people 7. 19 billion people. This has created a hyper connected network we have the ability to jump online and do interesting things. That brings me to the next disruptive trend. Critical mass. There are Companies Like facebook and google that are looking at reaching that divide by ingesting Drone Companies and looking investing in Drug Companies and looking to bring it to third world countries. We still have a gap in a Digital Divide we have to bridge. We are making strides against that divide. I thought this was timely. Warehouse announced that they are offering Free Internet in over 20 cities across the country. Google made a similar announcement. These are big strides i tried to take that Digital Divide and start to shrink it. It is fueling interesting behavior online. What do people do online . Over 3 million facebook likes. That is a lot of likes. [laughter] with a lot of the happening online. The internet was just starting to creep into homes. It we wanted to build a website, we would have read a book. I never read it. This is a big challenge that we had. Introducing it into the market was too great. Now look at today. People are creating things that rival anything from 15 years ago. They could take a picture. But a nice filter on it. Uploaded to instagram in seconds. This is an interesting trend. The barriers of creating have been removed. Anyone can introduce anything into the market. What we have seen is that technology has unlocked people. Everything has been out under. Basically you could take any idea of any concept, any radical thing you want implemented in the online to a global market. If so lets idea, they could invest money behind it. Kickstart is a great example. There is a pebble watch. It was with a bunch of banks and venture firms to build this watch that connects to your. This was before the market watch and everything else. Kickstarter, lets raise 100,000 in 30 days and we will have people pledge money or a watch. People validated that there was a market need for that technology. It wasnt about who they knew. Fastforward to today. There is a competitor to the apple watch. They will be raising 500,000. The market is validated for the solution. Theres a Global Network of interconnected people that have the ability to influence change in the. This is crazy technology. Look at what that is doing worldwide. We see disruptive things like the erics ring and often a wall street. My favorite example anybody remember this . Bank of america came out a few years ago. We saw how well people responded to that. They didnt respond very well. They went backwards instead, we heard you. You are not going to do that. They were able to change a decision. This is really powerful. It has allowed them to create new organizational structures. People could self organize on the internet. Facebook or instagram even if the platform doesnt have the ability to form groups. People still form hierarchical structures online. They are able to influence is this decisions and do all kinds of disrupt interactions. Government is a big focus area for many new workers coming in. Eltek to introduce new concepts. Most of it was deflected. Fastforward to today. We have a very different landscape. People are able to influence change in their communities using disrupt the tech elegies outside technologies. Now i want to talk a little bit about what people are building with Tech Knowledge he. People are building new ways to work. 53 million americans are online. 53 million americans. But a lot of people freelancing online. They have gone to a website. Theyre really good at these are to these. Businesses have met them and hide them to do the specialized actions. Kind of like ebay for jobs. People could go and get work done that way. This is changing the way that millennials look to the labor market in the future as well. That stuff is going to 74 million americans within the next that is 50 of the workforce. That is a staggering six. Look at the future of work that are racing to allergy. Futures are distributed. Workers are engaged. The best employees may not work for you. They may be contract terms and maybe fall under a model like over uber. Theyre able to do a task for you and do it very cheap rate. It is a mutually beneficial transaction. It is very controversial. It is something we are beginning to see on the consumer side. A model like this would only have procured labor. These models are going to be very disrupt for government in the future. If finding new ways to diffuse innovation in the market. The way that we create and adapt technology has changed. Now we could meet front that by introducing an idea or concept online. Anyone can do it. Introduce technology that has the potential to disrupt the market. It doesnt matter who you know what your role is. You could do something that creates change. Since then investors lets you put them on crowdfunding. Lets say you want to put into your neighborhood. Now you can go to website. You can crowdfunding with your neighbors and doityourself. The starting to see the implications and his change by Technology Online or people could make improvements that they want. I have seen. Arts and a thousand other technologies that have been done in this. Lets talk about something a little bit closer to home. And it had become. What is the stacking things we have seen lets talk about a new company. One of the staggering things have seen these governments are nuts. These are startups that are focused solely on doing business with government while taking the place of government. This is a good example of one. It is a popup mass transit system. This is a real starter. It basically does the city buses and have them work routing using uber back end. Very popular and very disruptive. We started looking at what was happening there. These companies are popping up left and right. Theyre doing in sitting cap civic tech get ideas for my Government Agency. They are building erp is for government. Financial systems. Theyre doing a smart infrastructure. Theyre finding intelligent ways to bring a layer of data top of the environment. Theyre also doing it from a transactional point. Companies that are taking Service Delivery and offering that is a service to Government Agencies as well. There is full list online that you can see as well. This market is really coming. Why is that . They spend billions of dollars on information to allergy. A lot of money for technology is beginning to rise. It will continue to increase. Technology has become the backbone of everything where you are putting in road or revamping your website. There is a Technology Component to it. That leads to new ways for the government. One of the unknown things is that brigades of them. They have a global system of communities that are active and finding new ways to help government Building Technologies for government. It allows people to collectively come together within the committee and Young Technology to improve their citizens. It was amazing that technology some of these individuals were able to build. Were talking about new ways to plan cities. It is really fascinating to see. Were starting to interesting things being built. That is how cities are responding. The dedicated models that are looking to try to incubate. It is an organization that has been. Were starting to see really interesting cases and cities that are focusing on innovation. Theyre doing it through organization. You also see sandboxes being created. You have created a place to come in. They provide Technology Resources for them to tinker. They come up with ideas to improve government. It is really interesting. And that innovation. It is a broad concept. It is not something employees good wrap their arms around. People are able to actually go and collaborate and share ideas. It has been interesting platform for them. Their new models of civic engagement. Mine was time to get some to show up to a Council Meeting and vote. That has been flipped. Now i could opt in to be a sensor for my government. Whether you hit a pothole or irregular road vibration. You dont need to take a picture. It is by a citizen acting in to be a sensor to the network. It is a new form of engagement. There are Environmental Sensors and bike wheels. They are mapping pollution. It is done in real time. The u. S. Is experimenting with this in south america is to start to look at phones for Early Detection of earthquakes. Seven seconds Early Detection using a network of phones by creating a net. There are several implications of this technology. The big shift is it is willing to opt in. It allowed you to do interesting rings. Interesting things. This is one of my favorite examples. They use uber to help cart individuals to jury duty. That is a big problem in government right now. Most people want to get out of jury duty. But its a lack town car comes to take you to jury duty, you might be black town car come to take you to jury duty, you might be more inclined to do it. [laughter] theres one state that is looking at using uber for Senior Citizens. They could save billions of dollars by leveraging the infrastructure of uber deckard Senior Citizens around here at it is more convenient. It ought to call a day ahead. They could call whenever they need an uber to pull up. Looking at airbnb, there is resiliency that is impacting cities across the country. There is an automatic need for housing. When you have displaced residents, unique to find a way to house them. These are leverage their airbnb infrastructure. Were using the economy and these peer to Peer Networks and flipping them around to solve a problem problem public problem and to be used for good. One of the Biggest Challenges is procurement in government. They will put out 50,000 right here and look for ideas and technologies that could solve that specific point. It is interesting is challengebased models. There is challenge. Gov. You can go in as an average system a citizen and submitted online. Theres feedback and validation from the network. Easy see the focus on execution and results. This is really interesting. In government, it is money. It is easy to have ideas. It is hard to implement those ideas. In the brilliance of this is anytime you start external, your employees medially turn on you. They have had Great Success with this. There really focusing on an internal aspect. Another great example is this new model of how to work with startups. They are targeting government. It is something that has been done at Venture Capital for a while. People come in and incubate her technologies here. There technologies here. Over 200 companies submit to be a part of this program. It has been a great result with the technology that has come out of it. Now open data. Hitler using as a platform for innovation and change. They will grow and flourish on top of it. How do you implement it . Something needs to happen. I have some tactics. Number one, shift your mindset. If you dont build it, someone else will in government. We have a focus on partnerships and ecosystems. Number two, redefine innovation. Theres often not a lot of concrete variables. I look at the ipad itself. It wasnt an invention. It was all the components that made it necessary work in existence. We took the iphone and repackaged it in a larger format it became a very Disruptive Innovation for the market. It is about finding adjacent possibilities. Take components that you already have an finding new uses for that to be highly disruptive. You have to leverage the partnerships within your communities with academia for Small Business are anyone passionate about civic change. They are your advocates in your stakeholders. And your stakeholders. Experiment like you invest. If we experiment and innovated like reinvested, it would be very different. Could diversify our experiments and portfolios. They are a lot of bit more audacious in nature. You need a basis for showing the public what you are doing. Show transparency week these innovations. Show your adaptation. The public buys into that. It is ok to fall as long as you explain why and what you did and are looking at it from an investment portfolio standpoint. Number five, dont be afraid to do big things. It doesnt matter how big your city is. We all have the ability to change and do the things. I believe they were too big squares. Two big squares. The little square is 100 million hours. So, we have an abundance of cognitive surplus. A capacity to do big things in the Public Sector. Sometimes this means reprioritizing what we do. Your questions should be brief and to the point. Tune into our forum. Television, radio, and web distribution made possible by Cleveland State university. A special welcome to our viewers on cspan. Join us on tuesday, august 11 as a welcome josh mandel for a conversation on transparency. Please visit us online. Our Community Partner is open neo, making data accessible to ci