Comments about your specific things we can do to get this fixed. I understand all of us would like to have a hard date wherever they will be perfect. What we are dealing with is the real world. We want it to be functional for the vast majority of americans. What are the abc state you need what areon mark the abcs that you need to do . The team is taking all the right steps. Is a of all, the team limited monitoring across the site. System, and where to focus. Isondly, the team undertaking an aggressive programming improvement to actually improve visibility and performance of the site. Capacity expansion, etc. , which has resulted in system Response Times going eight seconds to less than a second. Thirdly, the team is a working on functionality bugs. I had pretty issue is use interface and user experience. That is being pursued aggressively. Finally, there is a bunch of work underway to keep improving the release process. You can actually fix the issues faster and faster at a growing clip. I to manage this effort. Moving at increasing speeds. How are we going to address the problem Esther Langford had getting on the website . There has been a lot of problem on that front. There has been a lot of progress on that front. The system can handle more volume. Also, through bug fixes that have been applied. He would be so kind, i would love to talk with you afterwards to understand your specific situation and use that to inform the troubleshooting. I would like it if you did. It is straightforward. I got to that page. It did nothing. It is nothing more than that as far as moving it to create an account. I will talk to afterwards. G have concrete suggestions about what we can do as a congress to make it more efficient . I have a couple of specific suggestions. And i will go back to my oral statement. Management needs to be in place. The i. T. Dashboards, this is one of them. Given the late start to compressed schedules and complexity, does anyone think it was a green project . I do not think so. It should not have been green. There shouldve been flags on the dashboard and better transparency. The other thing is proactive governance. , andok at the reform plan proactive governments is important. Governance upfront on important programs. Not when things go in the tank. We needed up front. It is the same thing. We get engage with the contractor. Engage with the right executives upfront instead of one we have problems. I know there are a lot of projects and priorities. We need to find a way to tackle that better. Thank you. I yield back. I think the gentleman from vermont. The gentleman from pennsylvania is recognized. I think the chairman. I want to join in on this sentiment that i appreciate that you are generally trying to work on this. We all are. I happen to chair the cyber subcommittee on homeland in addition to that have concerns and frustrations. I think i reflect people out there that with the concept of frustration, in many ways when i talk to my folks at home, this isnt about a website. It is about trust. The inherent trust they have in the relationship they have with their doctor being impacted. The trust they have in the ability for this system not only to operate but to operate securely. I know this is outside. I was stunned when i heard the question today when the secretary said yes, we can have balance that are operating felons operating as navigators. What is going to be done from this point forward to a sure that no felon will be used as a navigator anywhere in the notice is . In the context of this system, that is a Health Policy. It is not a tech decision. We participate in getting something done . I think cms is performing background investigations on. Hat is not the please look into that. Had testified about the readiness in july and august of this, ready to go. Ofust look at the background. He ig report to congress you were talking about compliance with this. When you look at hhs, the igs came out. The second worst code across government, hhs. Afisma. Liance with we are ready dealing again with a question of trust. Let me just get to the heart of our engagement. I was so frustrated, i couldnt understand how in the ig report, it couldve suggested they were great concerns about the ability to be ready in time to conduct the testing, and you assured me that time that they were on schedule, and youre going to meet all the requirements for the testing. Tavener. Told before the marketplace was allowed to operate, they had to do comply with all of the rigorous standards, yet at the same time you were testifying before me, i have a story that was saying staffers were aware by late 2012 the work of building the federal exchange was lagging. That so manyned me things are behind schedule there will be no time for adequate in the end testing how the parts moved together. How was it done . In the short time frame, where the on employees are saying it could not be done, ig says there were concerns about the ability to do testing, somehow the day before the committee had you before us, there was report from the secretary that said all of our marketplace systems are allowed to operate and begin serving consumers. I am please report the hub completed assessments on august 23. The hub was tested first. It was completed in august, as you mentioned. I think the remainder of august and into september we concluded the third round of testing for the marketplace systems, to live particularly for the system data before october 1. Came outs the document from cgi. At the time you were saying to me that the testing that this completecertified as by the certifying agency, and tavener was your testifying that it was done, you have the same time an internal memo from cgi onlyg the ffm schedule was 31 completed on the same day you are telling me that a certification has been finished. How can you certify when they havent even built more than half of the system . I do not know what document youre holding. August, ifg that in you want percent is about where we were at. Remember, what we have other key functions. How do you give certification . To test the components, parts of the system the go into production and that are actually interacting with the public. The gentlemans time has expired. Recognize the gentleman from massachusetts. Have other things you want to add . I think i got my last word in. Earlier this morning, at the beginning of the hearing, chairman eyes asked about the anonymous shopper function. You said you had decided to direct cgi to disable because of defects. Yes. With the gentleman yield question mark no. Phrase, you were handed a document. It shows that there were no defects in the system. Has blown up a box over the other statements made on the righthand side of the box that 9 22. Ays i have given you a sheet there that is clean from those boxes without the original blowups on their. Do you have that . I think so. That is the original document. We refer me the last statement there starting with the defects identified . Criticaltreated as target fixes for 912. That is what you testified for . You had found defects. Yes. You decided to focus on compare. Yes. The opportunity to choose the more critical function, plan compare is much more critical in the path of the consumer being able to enroll in health care as compared to the ability to browse. You thought i was the best priority. At that time, yes. Given the cgi resources that were available. There was a subsequent date. I would have to locate the documentation. We did do another round of testing and it was still failing. A copy test was successful and you have this ongoing believe that it tested unsuccessfully due to defects. Correct. The report i look at is from the aca independent testers. Not from cgi. The shopperhy function was disabled. Correct. From the independent testers. So when chairman issa stated white house ordered you i object. Notgentleman may mischaracterize my statements. Objectgentleman will not in the middle of some one elses questioning. I will continue my questions. Point of privilege. Disparagingeman is mischaracterizing what i have said. Could the chair please direct all members if they want to allege a quote, ensure that it is a quote and not a characterization that is an accurate as the gentleman said is . The chair with a mind each and every member here to direct their comments without personality, and direct those comments to make sure that they reflected as to not make a personal attack. Well said. I assume you are directing that it someone else. I will read a quote on october 27. Here it is. Contractors have already told us that people representing that the white house was telling them they needed these changes, including a simple shopper they were forced to register and go through all the things they have slowed down before they could find out about a price. Cgi, theyct with denied ever saying such a thing. Nevertheless he went on to claim on the white house, buried information about the high cost of obamacare to avoid consumer sticker shock. That is not why you made the decision to disable the program question mark just as a answered before, absolutely not. Back. Ield allowed to address this to chairman issa. When speaking to mr. Conway, you referred to a letter sent to you on november 6. It is my letter he sent. He did not read that letter. That was about minor security testing documents provided to the committee. Like any Website Security documents, they are sensitive and released, a good hacker sense on how to break into the system. I ask you to treat those documents with sensitivity and consult with novell making them and consult with me before making the public. Every security document for every i. T. System, no matter how secure the system is, a sensitive. Every security testing document meaning and the vigils hoping to cause mr. Givesting documents could meeting i know you made comments with regard to your sworn testimony and what you recall or dont. I would make it available to you for your reference at the desk if you would like to have that in case there are other questions asked regarding that. Thank you. I probably would need time to go over it. You would need time to review what you said on the record question mark it was nine hours of interview questions. If you like to come back and review this, we will he be glad to make it available to you. Thank you mr. Chairman. Welcome. The hearing is getting long and there has been a lot of questions. There is no doubt that the American People want answers about this Huge Investment in a website that is not his plan. It has been educational experience. Park, looking back and knowing that what you know now, give a letter grade to the rollout of obamacare. That is an interesting question. In terms of the role of the been rocky. Has hesitate. I think people appreciate honesty. You know how to fill a but what do you think it was . It depends on the user. There were some able to get through. A lot couldnt. You not 20 given a grade. I think it overly simplifies it. Answers. Of people want this a complex issue. Forcible for casing, that would like to know people who are responsible for rolling this out dont think that it went well. It doesnt really sound might a lot of you think it was that abysmal of a failure. This hearing started out with the making member starting out with how this is a republican issue out to destroy the Health Care Law. A lot of money was invested in this. People want answers. It is complex. In a simple fashion, people would like to hear we screwed up. , would you give it a letter grade . That is highly subjective. Fair enough. Perhaps we could have as a pass fail . Lessat would be complicated. Again, i dont want to reduce that boil down. To be clear, all of us are frustrated about how the site rolled out. Think it went well. We are incredibly focused on getting it better. Knowing what we know now, you would testify that you are giving your marching orders, but i do not think the october 1 date was immovable. Would you agree with that . I do not have the luxury of determining what was movable or not movable. Knowing what you know now, would you have pushed to have the date move back . That is pure speculation. Knowing what you know now. I was not in a position to choose a day. Knowing what you know now, would you have pushed harder to move the date back . I go by what i said. She would let history repeat itself. That is not what i said. Would you have asked to have this delayed or pushed back . Have a detailed Knowledge Base of what actually happened preoctober 1. I dont know what was available. I hesitate to make any we spent over half 1 billion of taxpayer money, and no one is going to say that we should have done things differently. The president doesnt know. We were trying to save the American People from the bad law. We were trying to save the president from himself. He needs to sit down and talk with us about delaying this. No one on this panel, after seeing what a failure this has been is going to step up and say yes, we should have delayed this. Does anyone want to speak to that . Perhaps the gao could comment on whether this was a site that should have been launched on october 1 and serviced six people. Clearly knowing what we know now, a delaying rollout would have made sense. The thing is, i do not we do not know who knew what when. That is where we are not having inside. A lot of these regulations were delayed until after the election. At a moments time is expired. The gentleman may answer. I do not have the scope. It is not within my scope on when relayed the regulations get released or not. Does anyone know . Mr. Park . You were chief technology. Your organization own the question of whether or not the time these regulations were created. That is a mischaracterization of my organizations role. Tech policyam are people. Not Health Policy people. Whether the trains run on time, whether things in the minting laws, is not what omb does . My role is to set policy to look at government budgets. Solution to the ownby director in here and find out why after 3. 5 years things were not done so this could be launched for the American People . I guess we get a couple of omb directors. For attempting to get answers to your questions on healthcare. Gov. My questions today will focus on the federal contract between cms healthcare. Govup. If any other witnesses, pouner, you. Tested nine including the eligibility and a roman system, according to the Washington Post, this contract is worth 93. 7 million. How much money on this contract has already been awarded to cgi . I do not have the exact figures. Incentives and disincentives were in the contract to successfully fulfill their contract to rollout healthcare. Gov . I think at the start of of the highest level of the federal acquisition regulation, there have been specific guidance about contracting and the contracting framework in which you would award i. T. Contracts with specifications for Something Like a marketplace. They are still working on websites. Yes. They been paid how much . I do not have the exact figures in front of me. Are you pleased with the product you have received . The as todd mentioned, we are all we have a responsibility as the oversight committee. Edison protects taxpayer dollars. I am asking specific questions about the taxpayer dollars. Perhaps you can spare some light on this. Know what cgi, we know the government has paid i. T. Funding over 600 million. That is we do know. Tell me about the structure of the contract. If they perform, they should get paid. There is a performance element of it. There is a set of costs, and they are factored into performing the work. Reviews theyn could receive a performance incentive. I would have to get back on how exactly that works. Do not run the contracts. Would you share with this committee how they have gone into being paid for the work already. All they are they still working on healthcare. Gov . As they messed it up, are they still on it . They are the contractor that does the development as well as Ongoing Operations and maintenance. They are so working on it. I would like to say that we can secure talk about contractor fault or government fall. Here. Ment is at fault there is fault on the government side. We went through this with the census bureau. Same situation. Corrected it. We overspent, we came in and fixed it. It is the same situation. Questions all across the board. I have been told this is lazy federal contracting. One of the failures . Can anybody tell me . Cms . E oversight of executive oversight. Investment boards, at these agencies and departments, the questions are what meetings occurred, what risks were discussed, how timely were those meetings. From a taxpayer perspective, these are millions of dollars. Going to a failed product. I do not think they are happy. With that, i yield back. The gentleman is recognized. Mr. Park, we have had a lot of bad news in this area. Can you again tell us where we are in the progress . Im just a small part of the team. The team is working hard to make progress. Just some numbers, which are always helpful. As you mentioned previously, the Response Time, the time it takes for a page to render, eight seconds on average. It is now under a second. Another measure is the system error rate. Percent a fewsix weeks ago. ,t was about one percent getting lower than that. Our progress is still much more to do. A lot of work to do. But there is a system of attack in place. Monitoring production stability, bug fixing. Will the Ranking Member yield . Chairman will yield to the gentleman or missouri. Mr. Park, what contractors are working on fixing the site . Is it cgi . Cgi is one. Cms is in command of all the contracts. Cgi is one. I think all of you, in case it isnt said again, we believe that what you are doing today is important. I think what gao has said is there wasnt a single point of contact, an expert and charge the would be accountable and coordinate. That would asleep on their floor if that is what it took before october 1. That is the big reason we are here today. That is were gao is making the point to all of us that the next time there is one of these, we need to have somebody as close as we can come in the months and years preceding it. When i got the gentleman in south carolina. Thank you. Do you agree that there is a difference between an innocent misstatement of a perceived fact and a dilbert attempt to deceive . Yes. So do i. When did you first realize you cannot keep your Health Insurance even if you did like it . Is a Health Policy matter. It is outside of my lane. You do not know when you realize you couldnt keep your Health Insurance even if you liked it . I dont recall. Would you agree with me that the credibility or lack thereof in