Was jim. He said mark, a battalion of marines just arrived here and mcfarland middle school. They are installing the computers and we are fit to go. I said it is good to be a general. I learned something that day. What i learned is that if youre going to connect your business and your philanthropy you better make sure that it is integrated deep into your culture. It is not just something you will tack on. Build an integrated business. You will get these things to work, people together. You can do it. When i started my company i decided to do three things. Cloud computing. A radically new business model, Subscription Services for software. New philanthropy model. Of equity and profit and employee time into a 501 c 3 public charity. We had no products or equity or people. Today salesforce. Com is doing great. We will do a billion dollars in revenue. Were heading into the fortune 500. The top 500 companies in the world. Admiredthe most Software Company for 2014. We are forbes most Innovative Company in the world for three years in a row and where the best face to work number seven this year in the world. Place,re the best work number seven this year in the world. salesforce. Com is my email address. Todayput that model in so i am proud to be able to tell you that we have given away more than 600,000 hours of Community Service this year. We have even away 50 million in grants and we run more than 20,000 notforprofit and ngos. And that was deep into our culture. Firstalso tell you on the day of employment our new employees command and we show them where the desk is and where the kitchen is and they do something for someone else. They go out and learn that salesforce is a company that is about building great technologies and being innovative and creating new markets and also giving back and doing it simultaneously. That integrated by for so important. Because the real joy in life comes from giving. It comes from service. It comes from doing things for other people. That is what is so powerful about this. Othing will make you happier you will love to come back many years from now and always remember this great day and your great time here at usc. Perhaps one of the very greatest of all the universities in the world. The most useful universities in the world. Look around at these beautiful faces. And all this incredible joy. One of the things that is most beautiful about usc is its commitment to service. They delivered 760 5000 hours of Community Service. Thats what makes this community so great. 756,000 hours. [applause] today, wero then here drove through when we all drove through here today, we drove through some high fences and high fences and highgate. Only a few blocks from here are some of the most impoverished people in the world. Commitment to others is so important and everlasting. Dont let those walls be a life. Or for your own get out there and do something for others. Fight on, trojans [applause] thise ceo of new tumors years Commencement Speaker at Johns Hopkins university in baltimore. She quit her job at intel and became googles first Marketing Manager pioneering google image in google books. She became ceo of youtube earlier this year. Howd the story of why google is charted in her house in menlo park and how to face failure. This is 25 minutes. And how to face failure. [applause] good morning, Johns Hopkins. Its a beautiful day. There is no rain. Ive never checked the weather is much as i have this past week. You, president daniels, for inviting me here to share this special day with all of you. Im honored to be here to share this with you. Congratulations to the board of trustees, esteemed faculty, all the proud parents, supporting friends and family, but bigcially lets give a congratulations to the blue jay class of 2014. [applause] ive thought long and hard about what i wanted to say to all of you here today. I thought about my own commencements beaker, lessons veryed, and after thinking deeply about it, i realized i remembered absolutely nothing from that speech. Ill remember this a success if you remember just one thing. Heres the first thing you can remember. Setting achievable goals is important. Lets get started. It turns out most of you were born the same year as the internet as we know it. You probably cannot imagine a World Without texting, emailing, blogging, googling, and watching youtube videos probably when you were supposed to be studying on d level. Yet none of those verbs existed when i was in my cap and down and now the world has over 2 Million People doing those things every day. Back then, only that things went viral like mono. [laughter] things you definitely did not want. Now things like david after gangnam style, or the recent video of cats vicious dogs. From it proves that the world has changed since i graduated. The acceleration of technological process is unmatched. It will not slow down. It will only speed up. I want to share three stories from my life and how i think they can help you in the new, fast moving world you are about to enter. I joined google during the height of the first dot coom m boom in the 1990s. At the time, i was newly married in we decided to buy a house which was a huge decision. We can barely afford the mortgage so we decided we would rent part of our house and the garage. A mutual friend, we rented our garage to two graduate students at stanford who were looking for office space. They seemed nice. [laughter] their ideas sounded kind of crazy. Back then, no one had heard of there a page, sergei brin, or the new company with a funny name. Larryone had heard of page. Google . What does that mean . It doesnt matter. As long as you build pay your rent on time, you can build your googly thing here. They would talk to me about how their technology could change the world. Then they would go on equally excited about the fact that my house had a washer and dryer. [laughter] proclamations. We will organize the entire World Wide Web followed by which is recycling day . When i asked them how much experience they had to back this ambitious plan they would say, our combined ages almost 50. They were entering a competitive area. There were many wellfunded search engines. Famous at that time, although youve probably never heard of them, altavista, lycos, excite. If you aregine searching for something online and you said you needed to altavista the answer . Lets excite that . You should be thankful to them for the name alone. I was working at intel at the time and i think i can say this now. I thought they were crazy. Then, one day something funny happened at work. I opened up my browser to look something up and it turned out that google was down. There was an error page. I could not get my work done because i realized no other search server could find the information. I have become dependent on google for doing my daytoday work. Then it hit me. Google had become so indispensable to me that maybe the vision was not so crazy. Maybe there were people all over the world sitting in their computers upset right now because they could not yet with a needed2 done because the site developed2 by those two dudes in my garage was down. Information matters to a lot of people. That information could instantly empower people across the globe. I decided i wanted to work for google which, at the time, was also crazy. With a mortgage to pay, student loans, i would have to leave a comfortable job at a fortune 500 company and work for the guys who lived in my garage and a handful of male employees and also did i mention that i was pregnant . Thought i was the crazy one. Looking back on this, ive learned that life does not always present you with the perfect opportunity up the perfect time. Opportunities come when you least expect them. Rarely are opportunities presented to you in the perfect way and the nice little box with the yellow bow on top. Open this. Its perfect. You will love it. Opportunities, the good ones, they are messy, confusing, hard to recognize. They are risky. Becauseappen so fast our world is changing so much. You have to make decisions without perfect information. Believe that the status quo will be supplanted by something better, someones crazy business idea will become real and important. Believed that this technology will be big in the future. This groundbreaking Cancer Research will save lives. John hopkins lacrosse cross will win the national championship. [applause] look. I know that the opportunity ive had with google may seem oneofakind but think how much our world has changed since evolved grown up. Think of the new technologies and discoveries just in your lifetime. Out when youame were in high school and now you cannot live without them. You can share your video with clinics. In just a few take a picture. Put a filter on it. To your music in the cloud. You could be doing this right now. Instead of saying not to do that, if you are, just Say Something nice about my talk. Jhu2014. T is not just the web nanotechnology, health, medicine, all parts of society. You have opportunities that you cannot even imagine right now so heres the one and you can choose to remember. Opportunities, the ones that make you believe in the future that will be the best ones. Those the ones that can change your life and can change the world. To talk about youtube. Do you guys use youtube . [applause] i want to talk about how i first discovered it and then almost lost it. Its a story about recognizing an opportunity but also about facing failure. Butow its hard to believe, in 2004, there was no youtube. Video on the internet was rare. We were trying to figure out the right strategy for google to be in the online video process. Nothing was getting traction. Wouldy, we decided we allow users to upload their video to google. We did not tell users what would happen to their video and we had no idea what users would send to us. It was an experiment in every sense. Amazingly, people all over the lots andoaded lots and lots of videos and it just went into a database at google that no one could see. Friday night, we got together and decided we would watch some of these videos and see what we should do with this new experiment. We opened it up and waited. It was of a purple furry puppet dancing and singing in swedish. You know, just what were are used to watching on tv. Probably one of the first usergenerated videos anyone had ever seen. Honestly, i had no idea what the tank. My kids knew what to think. They cheered. Play it again. I played that video a lot. The videos were unusual. I have not seen anything like it before. Everyone wanted to see more of them. We started building out a platform called google video for theirto upload and see videos. Every day we were getting more and more uploads to google video. We had our first hit and it was not from where you thought it would be from. It was two College Students in their dorm room singing and dancing to the Backstreet Boys with their roommate doing their homework in the background. In spite of this, it became the first video to reach one million views, which was a lot that then. To theve us an insight future of video. Online video was a new medium and it could unleash the creativity of people all over and sparked curiosity of people who wanted to watch them. Even though we knew it was early , it had the potential to be big. Soon after we had our initial success, another site launched, youtube. And it started growing faster, a lot faster. Sudden, we saw our newfound success slipping away. Just after we thought we were winning, we found out we were losing. We were scared and confused. Very quickly, i had to make a tough call. Do we pretend things are ok and try to fix them, continue to build google video and hopefully catch up . Do we admit our failure may look to acquire youtube, a company with no revenue, lots of legal that was only one year old and pay 1. 6 billion for it . Just as we were making this decision as if it was not hard enough, an industry veteran published a well read article saying only a would buy youtube. [laughter] only a moron would buy youtube. You know how this ended. I guess you can call me a. I had to go and say google video was losing and we would have to spend over 1. 5 billion to fix the mistake. It was painful have a public. One of the hardest decisions ive had to make. People on my team quit and ruffle in revolt. Acting fast, facing up to the problem, making a decision, buying youtube and investing heavily was also one of the best decisions that was ever made. Today, youtube has over one billion users around the world and it has been used to develop and justinmacklemore bieber, although we will not dwell on that one for too long. [laughter] it has helped to build Companies Like go pro and has shined light on venezuela, egypt, and ukraine. They share songs like pharrells happy and videos like this one. Do the harlem shake thats the shortened version. [applause] that was in the library. Anyway, you guys are very talented. That was really good shaking. [laughter] youtube over a relatively short time has become the primary platform for people to entertain, dance, sing, laugh, love, learn. If i had not owned up to my mistake and confronted failure fast, i would not be here today. Maybe another possible thing for you guys to remember im trying to help you guys. When you fail, face your failure. Face it headon. Admit it area to grow from it. Right knows what the answer is and everyone will face failure. Ideas that were once cant miss, miss. Companies that were surefire went down in flames. Its what you do when that happens that determines who succeed to does not. Its part of the process. Its what makes us who we are. Out at all of you, im reminded of my own graduation. I remember there were an awful lot of question marks forming. Graduating, leaving behind my friends, my college life in that it had to figure out what to do with my real life. I had no idea what i was going to do. I had no job lined up, no prospect. My big plan was to go home, live with my parents, share the family car with my little sister. Of you, that might sound like a strange fear. Hopkins is a unique place. Some of you have known exactly what you wanted to do since you set foot on this campus. Many of you have useful dreams, biomedical engineering. Public health. Economics. [laughter] applied math. Computer science. What else am i missing . Ok, all those others. Those, too. Those are useful degrees. I had a degree in history and literature. ,hich is a great degree, too but they are some of the least practical majors and i combined them. Its not like i didnt have an idea about what to do after graduating. I thought about taking the Foreign Service exam, spending life as a diplomat. I even thought about medical school and how i could save sick people, but then i also thought about waiting tables, maybe opening a cupcake shop. In the meantime, life intervened. I became practical. I needed money after graduation and my parents were not going to pay my way anymore. I stopped worrying about getting the right job and i focused on just getting a job. Although it was quite difficult that the time, i need to thank my parents for forcing me out into the work force. My mom and dad are here today. Thank you for making me get up, get out, and do something. [applause] that something turned out to be technology. With just a few courses of computer programming, i found work for a small educational startup in palo alto. Technology was created. I could build wings for people all over the world. It was the start of a journey that has led need to incredible places. It was never my plan. Maybe one thing more to try to remember is plans are made to be broken. To need to be prepared explore a bit, make decisions on what you find, enjoy, discover. I never would have experienced any that or started my career in tech, joined google, led you to if i tried to stick to a specific plan that i had made when i was your age. The internet as we know it did not exist yet. We need to think about our plans being written in pencil, not pan. Guarantee you will change course, go backwards, sideways. Some of you will need to adjust the plans you currently have because they will turn out to be the wrong fit. Some of you will start a business. Fall in loveill and move halfway across the world. Some of you could open a cupcake shop. Thank you, in advance, to those people. Theres the old john lennon quote. Life is what happens when you are busy making other plans. Aroundsit there and look saying you still have a lot to figure out, i dont know exactly where im headed, just know that its ok and your parents should hear that, too. Its ok. If your parents have concerns, they can talk to mine. They are right over there in the front row. My parents could probably write a book of their round about the three crazy daughters and the journeys we took along the way that encompassed a babysitting, investment banking, siberia, learning swahili, childhood obesity, and starting a personal genomics company. So far, weve turned out ok. Id like to take this opportunity to bank our parents and those who have supported us to get to this point so far in thank them in advance for their support as you fumble, frigid, and fail sometimes and figure out the right path for you. Four were ever that path goes, i promise it could not happen without the people supporting filling the stadium who encourage and inspire you to get there. Lets give them all a big thanks now. [applause] if you had told hopkins class when i graduated but the world would be transformed by the , that 2 billion people would be connected online, that you would find all the worlds knowledge in your pocket, that you could map full genomes for a few thousand dollars, developed Technology Like star trek come and no one would have believed you. Actually, this is hopkins so there probably would have been a few who said, duh. We knew that. Future was us, the beyond our imagination as it is beyond yours. This generation that has grown up in a digital world, you understand the power of connection like no other class that came before you. You can make an impact far engineers,n the secretaries, and 22 Nobel Laureates who came before you on this campus. Yes, you. All of you here wearing those robes. Ats and black you have opportunities that none of them could have imagined and now you have an education that will allow you to design and create the future for all of us. The world is spinning faster, but its at your fingertips. You can spin it for yourself. Soar. S blue jays, cancel remember this if you remember nothing else. You can be the crazy kid and some ladies arrived going on and on about how you will change the world and then you ca