Gerri well have all that and more but, first, our top story, where is the accountability when it comes to obamacare . Where does the buck stop, whos taking responsibility . Hhs secretary Kathleen Sebelius again today refusing to take responsibility for what has been a disastrous web site rollout. Instead, she said we all need to look forward, not backward. The problem is, shes part of the problem, and no amount of looking forward will fix something that was destined to fail from the get go. With more on this, steve moore, Editorial Board member for the wall street journal. Steve, it is great to have you here. To get started, i want you to hear what Kathleen Sebelius had to say when she was asked directly about this issue, accountability. Here she is. I think the most important thing is fix it, and thats certainly what the president expects, its what i expect, and thats what were really in the process of doing. We have had new talent in Technology Come in, we have new management talent, and we want it to be a smoothlyoperating marketplace for every american who really Needs Affordable Health care. It doesnt operate that way now. Its far from being optimum, and we wont stop until it is. Gerri i didnt hear the buck stops there, did you hear that, steve, in that answer . What do you make of it . I sure didnt. And by the way, in an earlier interview that i think was earlier this morning about which she was asked whether she might have to resign, she basically went on a tirade against the republicans. Its hard to see how the faulty rollout of this obamacare web site can be blamed on the party that had really nothing to do with it in the first place. Look, i think this is a big issue of core competency, gerri. Can they pull this off. And, look, the fact that everybodys pointing fingers like abbott and costello, it gets around the whole issue of can the government ever pull this off . They said maybe in six weeks itll be pix fixed, but ill bet a dime to a dollar were going to be having the same conversation six weeks from now. Gerri how long will it take . Before we get off the sebelius topic, i want you to hear about who she works for. Listen to this. [laughter] the majority of people calling for me to resign, i would say, are people who i dont work for. Gerri well, so she says i dont work for them. The majority of the people calling for me to resign, i would say, are people i dont work for. Wow. I thought she worked for the American People, what did you think . No, gerri, we work for her. She doesnt work for us. Dont you understand that . [laughter] thats the whole idea behind obamacare. That was a Pretty Amazing comment to make by the secretary of hhs, but with it also, i think, it kind of expresses an arrogance in this administration that they are kind of above the people and the rulers. Thats, by the way, one of the reasons ive never liked this program very much. I mean, look, lets just kind of come right down to it. It is just an example of the fact that Central Planning doesnt work very well. I mean, nobody could have really pulled this off. How are you going to create a Health Care System for 200, 250 Million People . Gerri well, you say Central Planning, but really what was going on here, this program was so hurt, so stung, so injured by the fact that it was run by politicians who were making political decisions about the program. Were not going to show you all the prices because youll only get mad, because the prices are high. Things like that, i think, really hurt this effort. And news out tonight, a sequence of events that you need to hear about, steve, a Company Called qssi, one of the i. T. Firms that testified just this week. You probably heard him in front of the energy and commerce committee. Yeah, right. Gerri he was asked who is leading this socalled tech surge, and thats what the administration is saying is going to fix all these problems, right . A tech surge. The guy said, i dont know, i havent heard. Well, 24 hours later jeff science says its qssi thats leading the surge. And they didnt know. Is anybody talking to anybody else . At was an incredibly embarrassing moment, gerri, theres no question about it. When the head of the company says he doesnt know hes running and the next day they say youre running it. Look, could this get any worse . One other point i think id like to make here, lets just suspend this thing for a year. Its not ready to go. The American People are scratching their head, no idea what to do. Youve got employers, by the way, that are starting to cut the health care saying, oh, youll go into the exchanges that dont work. So this is not just a laughing matter, this is a real danger to people that theyre not going to have Health Insurance on january 1st. Gerri i agree with you. Sebelius, shes going to testify next week on wednesday in front of the same committee we were just describing. Were going to be there, by the way its going to be a packed room, i guarantee you. Gerri what do you want to hear her say . Well, i want to hear her say im sorry and im responsible, and those are two things she hasnt said. But, you know, i dont know politically how she survives this. There has to be some head that rolls when you have 600 million thats down a rat hole. You have to have some accountability. Remember, this was the administration that said that theyre going to have record transparency, accountability and credibility. And they have none of that when it comes to their signature program. Gerri well, new headlines on the program, not 600 million, now a billion im already behind [laughter] gerri it changes every day. Its hard to keep up. Steve, thanks for coming on. Thank you, have a great weekend. Gerri you too. Now we want to know what you think. Heres our question tonight, who does Kathleen Sebelius really work for, president obama or us . The American People . Log on to gerri willis. Com, vote on the righthand side of the screen. Well share the results at the end of tonights show. Well, you know, anytime that you have a brand new, spanking Entitlement Program like obamacare, one of the feds are throwing billions of dollars at it, and youll have waste. We saw that with the web site. Now comes the fraud. Attorney generals around the country are warning people not to fall victim to the latest scams, and virginias Ken Cucinelli is with us now. Hes one of the ags warning of problems. Whats happening in virginia . How are people getting scammed over obamacare . Well, weve spotted this around the country and, of course, through the internet they can reach anywhere. And a lot of our scammers that come to us via the internet or email arent even in the country. They set up in other places. And so weve put out consumer alerts on this, weve seen it in vermont, weve seen it in illinois. So this is a concern, as you said, anytime you have a new program like this and i would go farther than that, gerri. When a tornado hits oklahoma, phone calls start coming. Hey, help the people in oklahoma, just give me your credit card and authorize me to run it. Gerri true. So, but in this case now theyre gathering all your personal information. It is an identity thiefs dream gerri oh, it absolutely is. The Health Care Web sites, and thats what were concerned about. Gerri one ive heard about and its consistent all over the country, people are getting phone calls, and theyre told that if you give us your Social Security number, well give you the Obamacare National health card. Guess what . Theres no National Health card. It doesnt exist. Right. Gerri this is a scam. You shouldnt pick up the phone. And, gerri, a simple, a simple defense and this is the simplest rule for folks to remember and older folks are usually the ones first targeted, if you dont initiate the contact, its fake. If you dont initiate the contact, its fake. Thats almost a guarantee. Gerri well, and heres the bottom line seen it all over the country. Gerri the government isnt calling people. The government is not calling you about obamacare. Theyre not calling me, theyre not calling anybody. You have to initiate all the action on your own. Its up to you, its on you which is one of the issues here. Right. Gerri we talk about the phone calls, people are also being told that, you know, well help you sign up for obamacare, send us 100, well help you navigate the process because the process is broken, and people are confused, and theyre worried. Its sort of a perfect petri dish for this kind of thing to happen. Oh, it absolutely is. Gerri yeah. People are so upset. People on medicare are worried that their medicares going to be taken away or discontinued, or their doctors going to leave them. Theyre so anxious that they are ripe for this kind of scam. Yes. And like i said, older folks tend to get targeted more in scams like this, and its High Pressure scam. And when youve got it falling apart like it is, and i listened to y talking to steve moore, certainly this is a disaster of a rollout. Its an easy extra hook to just say, hey, we can help you get true this mess because Everybody Knows its a mess. It gives it a real feel to it, and it makes it more troublesome to block and to stop. And really it would be nice if we could just pull the plug on obamacare rather than on everybodys insurance, because this is a fraud opportunity that is screaming out for lots and lots of bad guys to victimize lots and lots of people. Gerri it absolutely is. And its happened with every program the president s rolled out to assist consumers. It always happens so you know to watch out for it. Another issue that i think folks need to be aware of, look, if youre googling, enroll in obamacare to find an expert on anything and you google that and roll into obamacare, you get four million hits. Four million hits. How are you supposed to know the right place to go . Well, and google and bing and yahoo , theyre used by the bad guys. They will buy likely words that youre going to search with so that they capture your click. And thats how this fraud process can begin. Anding google, frankly, they may say otherwise, but theyre not very effective at stopping that on the fly when new fraudsters pop up. And so its given that so many people search that way now and find what their starting point, its a very dangerous tool for the bad guys to use. So weve got to be very care. And, again, its so important for people to be on guard because once youve given that information out, theres no getting it back. Gerri thats really well put. The web site is healthcare. Gov, thats what it is. Dont go anywhere else, you know . And remember, you may have to go a couple other places. You may have to go to your state exchange and then to an Insurance Brokerage as well. So youve got to be super careful. If you want to know more about this, gerri willis. Com. I wrote about it, a blog on that, you can check it out. Youll know exactly what to take a look for. Attorney general cucinelli, thanks for coming on tonight. And you know what . We didnt even talk about the fact that youre running for governor in virginia. Oh, here and there, 11 days. And obamacare is a central issue. Obamacare is going to be a reference tunnel in my race. Referendum in my race. Gerri thanks for coming on and taking a few minutes out of your busy day. Blood to do it. Gerri thanks so much. Well, weve got more to come this hour including reasons why you should shy away from a fight. Well tell you how to negotiate. And next, its not just the glitches surrounding health care ott. Gov, but the lack of transparency for what was supposed to be, you remember this, the most Transparent Administration ever. One of the contractors who built the obamacare web site testified before congress today. Yeah. You could tell he built the site because anytime he was asked a question, he would freeze. [laughter] [applause] this is the quicksilver cash back card from capital one. Its not the juggle a bunch of rotating categories card. Its not the sign up for rewards each quarter card. Its the nogames, nomessinground, noearninglimithaving, doilooklikeimjoking, turboboosting, heavyweightchampion oftheworld cash back card. This is the quicksilver cash back card from capital one. Unlimited 1. 5 cash back on every purchase, everywhere, every damn day. Now, tell me, whats in your wallet . Amelia. Neil and buzz for teaching us that you cant create the future. By clinging to the past. And with that youre history. 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The chief technology officer, great to see you again. Chris, thanks for coming on the show. Ive got to tell you, you know, theres all this talk about a tech surge. I have never even heard this phrase before. Is it likely to fix whats wrong with obamacare . Yeah. Ive never heard the term before, and, you know, just throwing a lot more people at a problem in Software Engineering doesnt necessarily solve it. We have a phrase for this in Software Engineering, we say you cant have, a woman nine women cant have a baby in one month. So just putting more resources on it isnt going to fix it any faster. [laughter] gerri chris, thats really smart. Thats well put. E new, you know, sheriff in charge of obamacare now is saying if that they can get this thing fixed by november, by the end of the month in november. Is that a possibility . Because ive heard other people say you really need to rebuild the whole thing. Yeah. When you lock at performance look at performance problems, performance problems are really in the inherent design, in the ark tech cur of the whole system. And a lot of times theyre not just easily fixed. You cant just throw some more computers back there and all of a sudden its running faster. From the my experience, these types of serious performance problems can take months to fix. So i know they can fix it, but meeting this deadline of november 30th or even december 15th, im skeptical. Gerri so we have lots of problems, right . We have the problem with signing on and opening an account, right . You have that problem. You have the problem that insurers are not getting the data that they need, and then you have the third problem that people arent getting the information they need out of the site. They cant figure out how much theyre on the hook for, they dont even know what their out of pocket costs are, so the problems exist at multiple levels here. It seems to me that theres lots of changes that need to be made. Do you think the way the government goes about doing this i. T. Programming actually works for any project . Yeah. It seems like these really large projects that take a long amount of time are very difficult. If you look at the way most successful, you know, companies that are on the internet work, they build things slowly, and they add them incrementally over time so they can test, they can add new features and they can test. And thats been a proven way of building, you know, these large web sites. And to just build, try to get it all done all at once, its almost impossible. So these large projects are almost doomed to fail. Gerri one of the issues is transparency, and we talked about that a lot on this show. This president promised to be the most transparent president ever, and yet with this specific web site they refused to share information about how many people were going to it, how many people were actually able to get enrolled. Theres a company that typically will count up the number of visitors to a web site, and people share that information. The government said we dont want that shared. Its one of those things, one of those details that gets lost in the conversation, but it tells you something about how the administrations thinking about this site. What do you make of it . Yeah. The site is something that, you know, theyve signed up for that service. Theyre getting that information. It actually is pretty detailed, it can show demographics, age, sex, the educational background, even the race in cases of the people visiting the site. And i guess they dont want people to sort of understand whos coming to that site. So they want to i think they want to see that information for themselves first and then maybe let it out publicly. Gerri thats not the way most of Silicon Valley works. Its interesting to see what theyre choosing to do here. Chris, thanks for coming on. Appreciate it. Good to see you. Sure thing, it was a pleasure. Gerri thank you. And a programming note more you, this monday were going to be doing into callin show, two of them, in fact, 6 and 9 p. M. Eastern time on monday. Now, were going to answer your questions from email, twitter, facebook, and were going to take your phone calls. You see the number right there . Again, thats monday night at 6 and 9 p. M. Your calls, your comments, your questions, we want to hear from you. We know this is the biggest consumer story of at least the last year, probably longer. And when we come back, Kathleen Sebelius hasnt lost her job, but one obamacare Call Center Worker has. But is the reason for firing her legal . Next, we answer the question how do you do that. Well tell you the best way to negotiate whether its at work or on a used car lot. Stay wit