never felt so helpless. >> these guys, these grown man they would come in and sit down and they would just tell you the stories of what they've been through that day in what they seen. >> the buckets were the things i couldn't stand, they would fill the buckets with body parts and leave them at our station. >> you had to hold it together because they were in there to talk to you, and they were there because they needed somebody to talk to, to listen to them. >> what they found, what they call, the remains of my son is a bone fragment. three inches by an inch and a half, by half