and then, i carried parts of bodies, whatever, and i felt so helpless. >> these guys, you know, they would come in, and they would sit down, and they would just tell you these stories of what they've been through that day, what they had seen. >> the buckets or the things that i couldn't stand. they would fill the buckets with body parts and leave them at our station. >> you had to hold it together because they were in there to talk to you, and they were in there because they just needed somebody to talk to, to listen to them. >> [noise] ♪ ♪ ♪ >> what they found of my son what they call the remains of my son, is a bone fragment, three inches by an inch and a