We wanted to stay in our same neighborhood. Cathy said, well, let me give you rachels number. Rachel just made it effortless. I didnt have to do any of the work. Rachel did it for me. The whole loan process was simple and convenient. The people at quicken loans really care. It was nice being able to call them whenever i needed to answer questions. They were on it. They were on top of everything. Quicken loans made everything super convenient and easy. So, the fact that they could work with my schedule was just wonderful. Thats why i love quicken loans. Hi, im jay farner, president of quicken loans, and were here in downtown detroit with some of our 10,000plus team members who are helping americans purchase new homes or refinance their existing mortgages. In the next halfhour, im gonna show you why millions of satisfied clients have turned to quicken loans for their refinance or new home purchase. Well meet members of the quicken loans team, and walk through our amazing mortgage process so you can see exactly why getting a mortgage with quicken loans is so simple. And well hear from more of our satisfied clients who found the right mortgage for their needs at quicken loans. People like jane and chickie. Im jane rothrock. And im chickie payne. I started teaching in 1973. I taught sixth grade for quite a while. I began to go to art school when i was 55 years old. I was in with all these young people and me. We hear of a need that somebody has, we try to assist them. Along the way, weve always helped people. I was online, and i actually sent in some information to quicken loans, and their mortgage banker summer khoury contacted us, and that actually got the ball rolling. No matter what i brought up to summer, it was a nonissue, really. I mean, she made all my worries go away. We eventually referred to her as our superstar. Working with quicken loans, i actually felt like i was working with a family member. It was amazing that you didnt even have to have a person sitting right next to you. You could sign things online esignatures and so on. We ended up saving id say 500 or 600 a month, which enabled us to be able to travel more. If i want to do something, it has to be something i believe in. I would say that quicken loans has a philosophy like we do, where were out trying to help other people, and i feel that quicken loans does whatever it can for making life better for others. What a great feeling it is to help people like jane and chickie refinance their mortgage, and free up money every month that they can use to do the things that are important for them, things that make their lives better. At quicken loans, we love what we do. Were passionate about helping people because were a highenergy team, and we put that energy to work for you. Its a comradery. Its a fun place to be. Its an enjoyable place to just let loose but still stay focused, help the client out and enjoy yourself. We get pretty loud. Its like a celebration. Youll hear horns going off, youll hear loud cheering. Thats got to be my favorite part of the day. It kind of pumps us up. If everybody here is having fun and enjoying themselves and loves working together, that comes through in how our clients are going to feel. Why do you sing to clients . When do you sing to clients . cause i get excited, especially when someones about to close. Im like, hey, youre about to close your loan. Oh, you have a closing song . Were about to close your loan. Can i get a whoowhoo. And sometimes theyre like well no, im not gonna go over your figures until i get a whoowhoo. Theyll give you one. Yeah. Theyre excited to close. Yeah. Were dedicated to getting the clients loan closed. Im gonna come in and just go the extra mile so the client knows that, hey, im working hard and my team is working hard to get the loan closed. We eat, sleep, drink urgency. Everything is done in a timely and order manner. We live by a code of conduct that i really believe in. I mean, i keep do the right thing on my desk because i love it that that matters here. Quicken loans is absolutely amazing. We are who we say we are, and we can do what we say we can do. Im talking to a client, a real person whose house is on the line. Would my mom be okay with the way im treating them right now . Announcer and for five years in a row now, jd power has ranked quicken loans highest in the nation in Customer Satisfaction and this year, for the first time, theyve also ranked us highest in the nation in mortgage servicing. Earlier, i mentioned the amazing mortgage process from quicken loans. Lets learn a bit more about that now. Announcer at quicken loans we do mortgages. And we know they can sometimes be frustrating. But dont worry. Everything we do is engineered to make mortgages simple every step of the way. Well make it easy to understand the entire mortgage process. So what really happens when you get a mortgage, and what can you expect when you get your mortgage with quicken loans . A streamlined mortgage process thats engineered to amaze. Lets walk through it together. Youll apply. Well review your credit. Youll create a myql account. Well underwrite your loan to verify all your information, and before you know it, youll be closing your loan and celebrating the accomplishment of your goal. Whether buying a new home, getting a lower payment, or cashing in on your homes equity. Mortgages may seem complicated but we really do make it that easy, because quicken loans is engineered to amaze. Now were going to hear from another satisfied client vikki erickson. Vikkis a big fan of the quicken loans experience, and one of our quicken loans team members in particular our very own matt schulman. Matt, you had an opportunity to work with vikki on her loan. I did. What was that like . It was such a rewarding experience. Definitely one of the highlights of my career. Shes such a wonderful person, and im glad shes in her home. Thats excellent. Thank you. Lets take a look at this video together and hear what vikki has to say about her experience with quicken loans. Hi, my name is vikki erickson. Im a social worker. As a result of certain life situations, it was difficult to pay my bills. Id actually considered just leaving my home. So i ended up taking on two parttime jobs in addition to my fulltime position. I had been hearing about the harp loan. I got online and i submitted my information to the quicken loans link. Within a half an hour, i got a call back from matthew shulman. You can just see his personality shine through on how he helped me. I would consider matthew to be a friend. He initially recommended the harp loan for me. And he said, you know, im not gonna give up on you vikki. Im gonna keep trying to get you qualified. And thats one reason i didnt leave my home. He called me on a sunday and said, the harp 2. 0 has just come out, and you qualify for this. Were gonna make it happen. And within a week, i was signing my closing documents. Quicken loans really took in consideration my time. I could do everything over my cell phone. My payment was significantly lower. It was just so easy. When i knew i was able to keep my home, i was very proud. I just love my house. Quicken loans allowed me to refinance my house and lower my house payments so i could free up time and finances to do activities that i really enjoy doing. I got to date and get to know my husband, bob. It allowed us to do things that we enjoy doing together such as cycling and hiking. Thats how we developed our relationship. I just highly recommend quicken loans. Its great for people who are hardworking folks that need that additional help. Harp was a great option for vikki. And id love to share a bit more information about the Home Affordable Refinance Program because it could be a great option for you too. What would an extra 250 a month mean to you . For some, its a little financial breathing room. For others, its a car payment a home repair, or help with college tuition. But what would an extra 250 a month mean to you . Call quicken loans now to see if you can save as much as 3,000 a year on your mortgage with the Home Affordable Refinance Program, or harp. Harp is a Government Program that helps homeowners who owe more on their mortgage than their home is currently worth. And 3 million americans have already taken advantage of this moneysaving program. But there are millions more who may qualify, and you could be one of them. Homeowners who refinance through harp save an average of 250 a month on their mortgage. Dont let this opportunity pass you by. Call today for a complimentary mortgage review to see if youre eligible to save with harp. Even if you were denied a refinance with harp in the past, todays guidelines mean you may now be eligible. Give us a call and a quicken loans mortgage expert will walk you through every step of our streamlined process. Why quicken loans . The homeloan experts at quicken loans fully understand the harp guidelines. Well work with you to understand your specific circumstances and strive to find the Financial Solution thats best for you. After a few simple questions well see how much money you may be able to put back into your pocket, where it belongs. With harp, theres less paperwork and often no appraisal required. Well work to get you closed and on the road to saving money in 30 days or less. Its just that simple. And for five years in a row, jd power has ranked quicken loans highest in the nation in Customer Satisfaction, and this year for the first time, theyve also ranked us highest in the nation in mortgage servicing. Dont wait to start saving. Call quicken loans today for a mortgage experience thats engineered to amaze. Announcer right now, Interest Rates are low, which means its a great time to purchase a new home or refinance your current mortgage. Quicken loans has been an innovative Mortgage Lender for 30 years, and weve closed over 2 million home loans, helping americans find the mortgage thats right for them. The majority of our home loans close in 30 days or less. Thats right. In 30 days or less, you could be saving money on your monthly mortgage payment or buying the new home youve always dreamed about. And with our Industry Leading Technology and outstanding Client Service, you can stay updated on the progress of your loan every step of the way. Its that simple. Our clients today are emailing us, theyre texting us. Get calls at 8 00 at night. I get calls at 8 00 in the morning, saturday, sunday. Theres always somebody here at quicken. Little different than the banking hours that they might have expected. You get our cellphone number, our email, our direct numbers. Heck, sometimes i even give them my home phone number if they need to. Announcer so call quicken loans today and talk to one of our homeloan experts. Well listen to your goals, your concerns, and walk you through every step of the mortgage process. You can get anything from anywhere, but do you want to get it from someone who cares, or do you just want to get it from someone whos gonna consider you a number . Announcer from your first call to your closing date, we are going to do Everything Possible to make your mortgage experience a great one. We understand how much getting the right mortgage can mean. A first home or a bigger home for a growing family. For some, its a little financial breathing room. For others, its a car payment a home repair, or help with college tuition. Whatever your goals, our homeloan experts will work hard to help you get there. Client satisfaction is our numberone priority. When my client closes their mortgage, its an overwhelming feeling cause youre realizing that you actually helped somebody. You dont understand how it can affect someones life as, you know, with simply closing their mortgage. So, to me, its a great feeling because i feel like i came in and i was able to change someones life. Announcer its why we do what we do. For five years in a row now, jd power has ranked quicken loans highest in the nation for Customer Satisfaction, and this year, for the first time, theyve also ranked us highest in the nation in mortgage servicing. So call now, talk to a quicken loans homeloan expert and find out more about the mortgage thats right for you. We offer a wide range of home loans to suit your financial situation, like harp. Its a Government Program that helps homeowners who owe more on their home than it is currently worth. A lot of times, theres different options that we can do with that. We can lower the Monthly Payment, we can consolidate debt. We just want to make sure that youre being helped, you know your options, and were here for you. Announcer call a homeloan expert now, and find out how quicken loans can help you find the right loan to fit your specific needs today. The quicken loans yourgage which allows you to customize your payment term, anywhere from 8 to 30 years, based on your goals and unique financial situation. We also offer a 30year fixedrate mortgage, an adjustable rate mortgage, or an arm, and v. A. Loans. We work with you step by step throughout the entire mortgage process, making it simple. The way we do things and our expertise set us apart. Were not just number crunchers. Im a clientcare specialist for a reason. Right. I specialize in what i do and i care about my clients. Announcer in fact, 95 of our clients say they would recommend us to friends and family. And weve earned an a rating with the Better Business bureau. Quicken loans is the numberone Online RetailMortgage Lender in america. So join the millions of americans who have trusted quicken loans for their home loan. Call quicken loans now. You have no obligation, and youll receive a complimentary mortgage review. Call today. Hi, im sohail bashir. Call today to see if our homeloan experts can save you money. Your home is an investment, so put it to work for you. Whether its using those savings for a car payment, college tuition, or even a bigger home for your growing family, youll be surprised at just how easy the mortgage process is. Call us today for a mortgage experience thats engineered to amaze. Hi, and welcome back. If youre just tuning in, im jay farner, president of quicken loans, and were talking about how we make the mortgage process simple. How do we do it . New technology. At quicken loans, we give you more than just great loan options. We offer you easytouse online tools, like our myql and the quicken loans mortgage calculator, that make your homeloan process a breeze. I spoke to a few of our team members about these online tools. Lets hear what they had to say. Myql is great. It gives clients unlimited visibility as to whats going on with their loan. You have a lot of things you need to do, so heres what weve done to simplify it. Grab your documents, snap a picture of it with your smartphone and upload to me. Ill get it in a few minutes. Theyre blown away when they see that. Someone can go onto myql. Mmhmm. Theyve got a question about their mortgage. They ask that question, they type it right in, and boom, you get notified a questions waiting for you. Within id say a minute and a half, its there. When you think about the technology, what else can they learn when they go to myql . The myquickenloans websites gonna guide you from questions about your rates, what Homeowners Insurance you have who we have for contact information, and most importantly, how close are we to getting this process done . We can update you there. It allows our clients to actually monitor the entire progression of the loan from start to finish online. Okay. So, it allows him to know two fundamental things. One thats someones always working on their loan. Okay. Which people want to know. Paperwork isnt sitting on someones desk just kind of collecting dust. And two that the numbers arent changing, and if they are, you have your questions answered immediately. Okay, so myql will give you all that visibility. You can see whats going on with your loan program, and you can reach out and talk to you or anybody whos working on the loan, right . It makes it easy to communicate . Easy communication tool, and if anything, we want you to know what goes on with your mortgage 24 hours a day, 7 days a week. Now lets talk a bit about another one of our popular loan options the yourgage. Would you like a mortgage that is customized to your unique situation . With the yourgage, you have the flexibility to choose the length of your loan anywhere from 8 to 30 years based on your financial goals. And with the yourgage you can lower your Interest Rate while keeping your current mortgage term. Get ultimate mortgage flexibility with the quicken loans yourgage. Call us now to learn more. Announcer at quicken loans in the last 30 years, weve closed over 2 million home loans, helping americans find the mortgage thats right for them. And we close the majority of home loans in 30 days or less. Right now, you could be less than a month away from saving money on your mortgage or buying the home youve always dreamed of. From your first call to your closing date, we are going to do Everything Possible to make your mortgage experience a great one. In fact, 95 of our clients say they would recommend us to friends and family. And weve earned an a rating with the Better Business bureau. So call quicken loans today and talk to a homeloan expert. Theyll listen to your needs and your goals, and walk you through your home loan step by step. We offer a wide range of home loans, like harp. Its a Government Program that helps homeowners who owe more on their homes than its currently worth. Or the quicken loans yourgage, which allows you to customize your mortgage payment term anywhere from 8 to 30 years, based on your goals and your unique situation. We also offer 30year fixedrate mortgages, adjustable rate mortgages, or arms, and v. A. Loans. Quicken loans is the numberone Online RetailMortgage Lender in america. Weve closed more than 2 million home loans, helping americans find the mortgage thats right for them. Client satisfaction is our top priority. And for five years in a row now, jd power has ranked quicken loans highest in the nation in Customer Satisfaction. And this year, for the first time, theyve also ranked us highest in the nation in mortgage servicing. You have to see what the hype is really all about. I love it. Check out the quicken loans site. Announcer call quicken loans now. Y