is motivated by good business sense, because keeping customers’ vehicles in these conditions means repeat business. But it’s also a point of shop defense. If something was to go drastically wrong within a few days or so, and losses were incurred, you can bet where the legal gun-sights would be aimed. Unexpected repair news This is why, for most vehicles over a few years on the road, their owners will get news of maintenance or work they never planned on when they made their shop appointment. This is also why smart shop managers will allow for extra time on certain vehicles, based on age, mileage, and repair history, knowing their owners will still want their rides ready when they anticipated. That’s usually by the end of the day, regardless of the unforeseen extra work needed.