Date Time Turning a crisis into an opportunity From telehealth to virtual funerals, the healthcare sector struggled like everyone else to reinvent itself during COVID. For some drug and alcohol counsellors however, lockdown brought surprising results. Southern Cross Social Work graduate and MERIT Case Manager at Tweed Hospital Jock Mackenzie said counselling over zoom made his service a lot more accessible for people who could phone in from home. “I didn’t think group sessions on zoom particularly would work at all but some people feel a lot more relaxed in their own homes where they feel they can be more vulnerable.