Uber driver claims facial recognition app locked him out of system after he tonsured his head Updated: Updated: Company denies charge, claims he repeatedly violated community guidelines Share Article Company denies charge, claims he repeatedly violated community guidelines An Uber driver who went on a pilgrimage to Tirupathi, and returned with a tonsured head, and shaved beard, per religious customs, claimed that he was locked out of the system as a selfie he uploaded, a part of the logging-in process, failed to identify him and was rejected by the company’s facial recognition system. The company has denied the claim.