Uber driver claims he was locked out of app after shaving head 3 hours ago Uber driver Neradi Srikanth was locked out of his driver account after he had his head shaved in Tirupati, the Telangana Gig and Platform Workers Union (TGPWU) said in a press note on Thursday. TGPWU alleged that the facial recognition software used by Uber to routinely verify drivers failed when Srikanth tried to log in after shaving his head. Asa result he has not been able to drive his car on the ride-hailing service for 34 days, even as he tried approaching an Uber office for help.