This guide will help troubleshoot if you are not able to access puzzles after downloading an edition 2 February 2021 • 8:05am If you’re having trouble accessing puzzles on a downloaded edition on the Telegraph app, please try the following: Check you are logged in. You can log in using either your email address and password or your TS number and postcode if you are a Print subscriber. Your TS number can be found under ‘My Account’ on the Telegraph website or on your print vouchers. If this doesn’t resolve the issue, find our helpful guide to logging in here. Check what’s included in your subscription. The Telegraph app is part of an All Digital Access and Print Complete subscription.