UNC Charlotte reduces operations Monday due to water outage Charlotte Water says they identified a broken 24-inch water main in the Mallard Creek area and are isolating valves to make repairs. (Source: Charlotte Water) By WBTV Web Staff | March 1, 2021 at 8:52 AM EST - Updated March 3 at 2:57 PM CHARLOTTE, N.C. (WBTV) - A water main broke in University City Monday, causing UNC Charlotte to reduce operations. Charlotte Water says they identified a broken 24-inch water main in the Mallard Creek area and are isolating valves to make repairs. As water service returns, customers should flush their cold water taps (outside spigot or bathtub first) for 10-15 minutes, Charlotte Water says.