UnionBank acclaimed by Frost & Sullivan for leveraging innovative digital capabilities to deliver exceptional customer experiences USA - English Share this article in line with the launch of its smart branch SINGAPORE, Jan. 1, 2021 /PRNewswire/ -- Based on its recent analysis of the Philippines' customer experience solutions in the banking industry, Frost & Sullivan honored UnionBank of the Philippines (UnionBank) with the 2020 Philippines Excellence In Customer Experience in ATM Ambience Experience and In Online Customer Experience. The award is in recognition of the bank's initiatives to stay ahead of the demand curve by offering best-in-class, personalized customer experience with robust 24/7 services. The award is in recognition of bank’s initiatives to stay ahead of the demand curve by offering best-in-class, personalized customer experience with robust 24/7 services. Combining 5G and artificial intelligence (AI), UnionBank can better anticipate customers' preferences and behaviors through. This commitment to continuous, data-driven innovation has helped the bank deliver enriched customer experiences.