Using Speech Recognition to Authenticate Customers : vimarsa

Using Speech Recognition to Authenticate Customers


Sekar Jaganathan, director of digital strategy at Malaysia’s Kenanga Investment Bank
Speech recognition has become a powerful tool for authenticating customers in a seamless manner, says Sekar Jaganathan, director of digital strategy at Malaysia’s Kenanga Investment Bank.
“Technologies like AI [artificial intelligence] can be leveraged to distinguish between mimicry and speech from a real person," Jaganathan says. "The way you breathe when you are mimicking is different from when you speak naturally. Many banks are already leveraging this technology. Such technologies ensure that you might have a more stringent customer experience during onboarding, but we will have a beautiful digital experience for customers after onboarding.”

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