WINNIPEG -- The Winnipeg Fire Paramedic Service (WFPS) is testing a secondary telephone triage program to manage high call volumes for ambulances, CTV News Winnipeg has learned. The information came to light after a family voiced concerns over how their mom’s 911 call was handled. The program, called EPIC 9, uses advanced care paramedics to complete a more in-depth medical assessment on less sick patients after their 911 call is triaged by a dispatcher. It was developed in coordination and with support from Shared Health, the WFPS said. But Dolores Boyce’s daughters are concerned over the time it took for an ambulance to get their mom to hospital after her 911 call went through the additional screening.