Photo: athenahealth The COVID-19 pandemic has necessitated a new era in medicine in which telehealth appointments are a core aspect of the patient-provider relationship and provide broader access to healthcare. So what has the healthcare industry learned about telehealth usage over the past year, and how can it use those learnings to deliver more accessible and high-quality healthcare for all? Jessica Sweeney-Platt, vice president of research and editorial strategy at athenahealth, has telehealth insights learned from athenahealth's vast nationwide network data sourced from 18.4 million appointments held by 60,000 providers. Healthcare IT News interviewed Sweeney-Platt on the subjects of telemedicine adoption, utilization, scheduling and permanence, seeking her expertise and lessons learned from athenahealth's treasure trove of telehealth data.