Education and experience? Career accomplishments and accolades? The level of passion for their work? The answer may be different for everyone, but across the board, rockstar CX pros possess specific key qualities. Whether these attributes come naturally or are cultivated over time, CX professionals can step up their game and ensure theyâre performing at a high level by adopting the practices below. Theyâre Endlessly Curious Effective CX pros are constantly looking for opportunities to better understand their customersâ needs, behaviors and motivations. Itâs this genuine curiosity that enables them to design products and services that hit the mark.