When UGCs go wrong: A case study of the Grimace shake trend

When UGCs go wrong: A case study of the Grimace shake trend

Having a viral trend that suggests that a new product of yours may have the power to unalive you may seem pretty damaging to brand image, but the fact is, user-generated content (UGCs) are unpredictable and can really go either way. McDonald's, in this instance, seem to have taken the trend and made

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