ANZ has market share of 29.6 per cent but was responsible for 45.6 per cent of all complaints collected by banks and reported to the Banking Ombudsman for inclusion in the dashboard. That is ahead of ASB, which has 19 per cent of the market but only 10.6 per cent of complaints, and BNZ which has 18.8 per cent of the market and 13.3 per cent of complaints. Kiwibank also had more complaints than its market share – at 5.5 per cent of complaints but 4.2 per cent of the market. The dashboard shows more than 27,000 complaints were received by all banks from October 1 until December 31, 2020, an increase from the previous quarter.