By Marcin Durlak5 July 2021 The recent news that the Legal Services Board (LSB) is debating making review sites for law firms compulsory was met with healthy debate among the profession, with some labelling the suggestion ‘ludicrous’, ‘laughable’ and ‘ridiculous’. It is true that many do not consider online review or comparison sites an appropriate way for consumers to accurately judge and compare standards of legal advice and support. Marcin Durlak However, given the ever-evolving world of legal services and a steady march towards more transparency and accessibility, it is doubtful that hesitant lawyers will be able to kick the issue of online review sites into the long grass. And nor should they. Although the process of online reviews is not perfect, these reviews are here to stay and those firms which do not embrace this new world will be left behind.