They said they were sorry the lines are still busy at peak times. A spokesperson said: "All contact centre staff need to be skilled in dealing with our complex booking software to help customers. It’s a specialist job that requires training and we have drafted in all the trained people we have available." Keith's father Barry, 78, of Shanklin, said: "It is patently obvious Wightlink didn't have a contingency plan, and after their showing on this I would hesitate to put them in charge of a used bus ticket. "My son's journey was in the end looking completely pointless, set to leave before he had arrived, and the journey is so expensive at the moment.