Working in Clark County: Dawn Floyd, CRESA call-taker By Lyndsey Hewitt, Columbian Staff writer, news assistant Published: April 19, 2021, 6:00am Share: 5 Photos Clark Regional Emergency Services Agency 911/311 call-taker Dawn Floyd will have worked for the agency for 30 years this fall. She's dealt with many different types of calls that have had a big impact on her life, she said. "My job is to give them instructions - be their cheerleader, let them know they're doing a good job and stay with them until EMS can take over. Those people are amazing. I've talked to people who I will never forget," she said. (Photos by Amanda Cowan/The Columbian)