Message : Required fields Today's retailers need agility to quickly respond to changes in the world, and the global Covid-19 pandemic has accelerated this need. How so? For example, to cope with limited retail hours in a bid to control the spread of the pandemic, some brands have pivoted by going online or introducing flexible fulfilment options like click-and-collect, curbside pickup, etc. Shoppers have responded to the flexibility positively too, but here's the challenge: shoppers want this flexibility to be the new normal. Globally, 73% want retailers to continue offering the same flexible options. As unveiled in the Adyen Agility Report Singapore, 87% of shoppers in Singapore are demanding the same. How are things evolving - and how can retailers keep up?