Zendesk Delivers SMS for Customer Service Support Customer Service software company Zendesk has revealed a messaging solution that will be a part of the Zendesk Suite, the company’s new platform features a complete package of service capabilities for businesses. The messaging tools included in Zendesk Suite will enable customer service agents to engage in conversations with customers through SMS, along with other routes such as websites,phone calls, and popular applications such as WhatsApp. It also features proactive notifications, enabling specialized third-party bots, and allowing customers to initiate conversation with support staff when browsing products. Zendesk hopes that the messaging service will promote different avenues of communication, so that customers and representatives can engage each other in a more personalized manner.