BBCNEWS Undercover July 7, 2024
qualified medical staff who are left without adequate supervision. tonight, we ask is patient safety being compromised? they're putting profits, money, ahead of quality of care. - that is a massive risk to patients. my name's jacqui wakefield and i'm undercover at this london practice. it's run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we're not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wai...