3411 News Today : Breaking News, Live Updates & Top Stories | Vimarsana

The billboard music awards. sunday, may 21st eight seven central only on abc. now for our "what in the world" segment. >> i'd like to again apologize to dr. dao and his family, to every person on that flight, 3411, and of course, to all our customers and employees worldwide. >> that was united ceo oscar munoz this week testifying before congress and publicly apologizing for this. >> no. oh, my god -- >> it was the economy class scream heard around the world. last month, chicago police forcibly removed david dao from a united flight after he refused to give up his seat to accommodate a united...

We do business where you do business. ♪ ♪ now for what in the world segment. >> i'd like to again apologize to dr. dao and his family, to every person on that flight, 3411, and of course, to all our customers and employees worldwide. >> that was united ceo oscar munoz this week testifying before congress and publicly apologizing for this. >> no. oh, my god -- >> it was the economy class scream heard around the world. last month, chicago police forcibly removed david dao from a united flight after he refused to give up his seat to accommodate a united employee. how is it possible that aft...

To dr. dao and his family to every person on that flight, 3411, and of course to all our customers and employees worldwide. further, i'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment. no customer, no individual should ever be treated the way mr. dao was ever. we understand that. for the last three weeks i've spent every single day thinking about how we got to this point. what chain of events culminates in the injury of a customer and a loss of trust in so many more? so last week on april 27th we delivered on our promise t...

And that video went viral showing dr. dao being violently pulled off the plane. now we're getting to see the surveillance video and incident reports written by those security officers. the surveillance camera appears to capture a routine boarding for flight 3411. we see dr. david dao wearing a baseball hat, walking on board. a short time later -- >> two passengers are refusing to get off the aircraft. >> reporter: united airlines called airport security. >> any information on were they drinking, doing anything like that? >> no. it's something with -- >> oh, you guys over booked a flight? this ...

Crews traveling on our aircraft are booked at least 60 minutes prior to departure. this ensures situations like flight 3411 never happen again. the other thing that is brought up, the tier system, the class system in the skies, the people who get bumped go to the rear of the plane, quite frankly. >> this has been one of the most successful programs of the airline industry. the mileage programs, these class systems. in some cases a fourth class where you're just a basic ticketholder. and you have no opportunity to move up, quote/unquote, to a normal economy seat. and a middle class that may be ...