Absa Bank Kenya to invest $16 million in tech to boost service delivery
Absa Bank Kenya Plc.has announced plans to invest over Sh. 1.6 billion, approximately $16 million, in technology to enhance service delivery as it celebrates one year in the Kenyan market. Absa Managing Director Jeremy Awori noted that delivering a differentiated customer experience remains at the core of the bank’s Growth, Transformation and Returns strategy. “In the next year, we will be rolling out over 60 different technology projects, all aimed at transforming our customer experience. Some of these include automation of our loan top up process, a first-in-the market move which will e...