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GUEST OPINION: In response to the ever-evolving IT security threat landscape, many Managed Service Providers (MSPs) work closely with their clients to...
GUEST OPINION: In a highly competitive and constantly changing marketplace, keeping track of business performance can be a challenge. Focusing on the...
Unified communications software company Access4 has added call analytics to its software as a service platform SASBOSS.
Melbourne-based SaaS unified communications specialist has added iCall Suite call analytics to its Sasboss provisioning and management platform. iCall...
GUEST OPINION: As the world battled through the challenges posed by the COVID-19 pandemic, the role played by customer contact centres became critical...