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GUEST OPINION: In response to the ever-evolving IT security threat landscape, many Managed Service Providers (MSPs) work closely with their clients to...
GUEST OPINION: As the world battled through the challenges posed by the COVID-19 pandemic, the role played by customer contact centres became critical...
published : 2 Apr 2021 at 11:02 As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century. Which is where cloud-based contact centres come in. A cloud-based contact centre is best...
Dec 11, 2020 International retailer Leroy Merlin, with a presence in 15 countries, has invested in a cloud-based customer experience platform designed to complement its physical retail stores. Leroy Merlin executive, Dmitriy Anderson, says the future of retailing will be driven by a harmonised hybrid of physical stores as well as a highly effective digital platform to ensure a better customer experience. “We wanted to retain a compelling bricks and mortar presence. But we also wanted to be strong in the digital space,” says Anderson. “The solution was to introduce a world class cloud-ba...