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news Heads in the cloud: NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk The Bangkok Post © The Bangkok Post As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer, under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-c...

published : 2 Apr 2021 at 11:02 As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer  under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century. Which is where cloud-based contact centres come in. A cloud-based contact centre is best...